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Customer Care Assistant

4 months ago

Newcastle upon Tyne, United Kingdom CVS UK Ltd Full time

Vet Direct is a multi-functional shop for progressive veterinary practices; fulfilling consumable, uniform, instrument and equipment needs. Our drive is our people; who are knowledgeable and passionate about customer care and animal welfare._

At Vet Direct, we're currently seeking a **Customer Care Advisor **to join our friendly, supportive team on a permanent, full-time basis.
- _

**Key duties and responsibilities include**:

- Process orders accurately and advise customers of stock availability, alternatives and promise dates
- Share your knowledge with customers to ensure they understand the product and how to use it
- Make outbound calls to convert quotes and abandoned baskets to sales
- Ensure all data fields are captured and updated accordingly with the customer
- Have a proactive approach to gaining understanding of the customers' need or complaint and provide appropriate resolution that is commercially viable
- Maintain good customer and colleague relationships through effective and positive communication both written and verbal

**Key skills and experience required**:

- Excellent keyboard and computer skills
- Excellent verbal and written communication with positive interpersonal skills
- Enthusiasm and ability to learn about veterinary products and services and describe/explain them to customers
- Experience of customer care and/or telesales, preferred but an ability to resolve issues in a commercially viable way essential
- A team player with a high level of dedication and positive work ethos

**In addition to a salary of £21,000 per annum, you will receive a range of benefits including**:

- 6.6 weeks annual leave
- Additional day's holiday for every full year worked (up to a maximum of 5 additional days)
- Buy/sell holiday scheme
- Staff discount on veterinary products and services
- Sharesave scheme
- Company Pension Scheme
- Access to great savings through Perk Box