Reservations Advisor

Potters Resorts
Reservations Advisor
This role is based at Five Lakes, Essex, CM9 8HX

Are you ready to take your career to the next level?
Picture this; an opportunity to join a dynamic team where every day brings new adventures and challenges. If this interests you, then welcome to Potters Resorts, where excellence is not just a goal but a way of life

Located a short drive from Colchester and Chelmsford, in the beautiful countryside, Potters Resorts Five Lakes opened in May 2022. Ever since then the Resort has been welcoming new and regular guests to experience a wonderful short break - with many guests rebooking before they leave Resort, what a fabulous accolade A large part of that success is down to our amazing team members. And guess what? We are looking for someone to join our Sales Team.

We have a fantastic opportunity available right now in our Sales Team for a team player with brilliant interpersonal skills, bundles of energy, endless enthusiasm, and the ability to go the extra mile every day.

The atmosphere on Resort is lively, fast-paced and exciting, and no two days are ever the same - so what are you waiting for?

As part of our team, we will offer you
Personal Development and Accredited Learning opportunities with our Potters Academy
Employee Assistance and Wellbeing Programmes
Cycle to Work Scheme
Free Gym & Leisure facilities
Friends & family discounts
Team Recognition, Awards & Treat Days
Loyalty Awards

**But that’s not all as part of our Reservations Team you’ll**:
Be a Potters ambassador, by reserving our guests the perfect holiday experience at both of our Resorts, on the telephone and face to face.
Showcase your passion for Potters Resorts by guiding guests with expert advice on rooms and breaks.
Build lasting connections and rapport with our incredible guests and especially when they visit our Booking Desk to secure their next break.
Put your tech, administration, and computer skills to good use.
Display your dedication to delivering outstanding customer service to our valued guests on Resort.
Set your sights high with your unstoppable drive and enthusiasm to help us meet our goals.
Welcome guests arriving by coach and build rapport with the organisers during the break.
Enjoy admin tasks and excel by being organised with great attention to detail.
Thrive on being part of an expanding and fun-loving team.

If this all sounds like a dream come true, our ideal Reservations Advisor is:
A natural conversationalist who loves engaging with our customers and guests.
A keen listener with passion for identifying our guests needs.
Highly motivated with bundles of enthusiasm to deliver the best possible solution.
Thrives on wowing guests with their eagerness to help and resolve guests’ questions.
Detail orientated where attention is key whilst enjoying the thriving and fast paced sales environment.
Passionate and doesn’t shy away from checking a calculation.

Hours of Work
Full-time, working 40 hours per week
Covering 5 days out of 7, including weekends.
Shift patterns will vary between 9am - 6pm.
This role is Resort based.

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