Attractions Team Member

6 months ago

Warminster, United Kingdom Longleat Enterprises Limited Full time

Longleat is seeking two bubbly and enthusiastic Attractions Team Members to join our team on a permanent basis and help us continue our tradition of hiring engaged, productive employees. With a core business of around 1 million guests every year, we are passionate about providing immersive experiences that bring family and friends together to create memories that will last a lifetime.

This exciting role offers a diverse range of responsibilities, ensuring that no two days are the same. As part of our attractions team, you could be helping our guests feed our giraffes, overseeing our seasonal events, providing a friendly and warm greeting to families visiting the Adventure Castle or Hedge Maze, and ensuring that our guests have a safe and enjoyable experience on the Rockin' Rhino ride. With so many engaging and rewarding opportunities, this role promises to be an unforgettable experience.

Reporting to our Assistant Operations Manager, you will play a crucial role in ensuring that our guests have an unforgettable time by delivering an efficient, friendly, and engaging service.

Key duties will include:

- Operate our exciting range of attractions, ranging from Rockin Rhino, Adventure Castle to Giraffe Feeding and Hedge Maze.
- Follow all essential Health & Safety procedures for all attractions as trained.
- Take full responsibility for operating our ride in line with HSE Guidelines and Responsibilities.
- Fully support attractions supervisors in all aspects of attractions operations.
- To be responsible for the security and accounting of all moneys handled in the course of employment.
- To be responsible for the cleanliness and daily operational standards of the attractions they are assigned to.
- Pro-actively handling visitor queries and complaints.

**About you**
- Strong communication skills with a keen, positive and friendly nature.
- Ability to work under pressure, and to bring a good measure of energy to the job.
- Experience in Customer Services or in interfacing with customers is an advantage.
- Due to safety critical aspects of this role you must be over 18 years of age.
- Flexibility of working hours, as weekend and Bank Holiday working are essential for this role.

**A little about us**

At Longleat we offer a day out like no other, our guests are invited to step into the Thynn family home where they will find the finest example of Elizabethan Architecture. They are also immersed into the wild side, where they can visit over 120 species of animals by car, foot, train, bus, and boat.

With a core business of around 1 million guests every year, we are passionate about providing unforgettable experiences that bring family and friends together to create memories that will last a lifetime.

**Our values**

At Longleat, we believe in engaging and inspiring our employees, putting people first, taking accountability, continuously improving, and acting with integrity. We invite everyone who works with us to subscribe to these values, as they truly set us apart as a place to work.

**Why join the Longleat team?**

In this unique work environment, you will be surrounded by historic landscapes and listed buildings, all whilst listening to our lions roar and wolves howl. You will even have the opportunity to visit our adorable Koalas and cheeky meerkats during your lunch break.

You will receive a rate of up to £10.60 per hour, in addition to a range of attractive benefits that include;
- Competitive hourly pay rates:

- 18-20: £9.50
- 21-22: £10.35
- 23+: £10.60
- 29 days holiday inclusive of bank holidays.
- Unlimited free entry to Longleat for our employees.
- Complimentary tickets to Longleat and Cheddar Gorge and Caves, 18 per annum pro rata.
- 50% off Annual passes for Friends and Family.
- Discounts on food and beverages and retail merchandise.
- 20% off VIP Experiences, 10% off Accommodation.
- Employee Assistant Programme.
- Employer contributory pension scheme.
- Life assurance scheme.
- Perks at work.
- Range of flexible working schemes.
- Great progression opportunities available.
- Gain an internal endorsement for re-hire of future vacancies.

**Your Contract**

This is a permanent contract working a minimum of 104 hours across a 13 week period. Working hours will vary over a 7-day rota basis, including weekends, evenings, and bank holidays as required. The earliest start time is 8am, and the latest finish time is 8pm, varying in accordance with opening times.

At Longleat, we believe in engaging and inspiring our employees, putting people first, taking accountability, continuously improving, and acting with integrity. We invite everyone who works with us to subscribe to these values, as they truly set us apart as a place to work.

**Location**: Longleat (Warminster, Wiltshire, BA12 7NW)

**Sounds great How do I apply?

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