Technical Support Lead

5 months ago


Newry, United Kingdom Norbrook Laboratories Full time

**Job Overview**

Technical Support Leads are responsible for all aspects of manufacturing providing support for the overall consistent running of the manufacturing and filling areas. This support will include leading investigations to identify root cause and appropriate corrective actions and therefore meeting production output needs of the company.

**Main Activities/Tasks**
- Lead deviation investigations and develop robust CAPA’s to prevent reoccurrence and ensure timely disposition of all material in QT that is relevant to assigned area
- Review Deviations for area and ensure that root cause for deviation has been identified and work with manufacturing team to develop CAPA to prevent reoccurrence.
- Review documentation (Validation protocols, reports, PCRS) for area and work with cross functional teams to ensure documentation reflects manufacturing process.
- Process and validation ownership of new and existing equipment and processes ensuring they meet all GxP standards and that they improve the quality and product output deliverables.
- Raise Change controls when necessary to ensure where appropriate no impact on production schedule. Liaise with other departments to ensure change control meets necessary requirements
- Work with other departments supporting Compliance Excellence initiative to ensure area is fully compliant with all GMP and customer requirements.
- Support development and training of staff through mentoring and actively supporting and coaching staff on continuous improvement techniques and leading implementation of improvements introduced through SOP updates and change control.
- Control and purchase of production related consumables ensuring they meet cGMP standards
- Flexibility, some areas of operation are continuous and will require occasional out of hours support.

**Essential Criteria**:

- Degree qualified or equivalent or demonstrate at least 5 years of relevant experience in regulated industry.
- 12 months minimum experience in a similar technical support role.
- Highly motivated to achieve targets on time
- Very good problem-solving skills
- Strong communication skills, with demonstrable record of working in cross-functional teams to deliver results

**Desirable Criteria**:
Due to the nature of the role preference will be given to applicants demonstrating the following desirable criteria:

- Experience of working in a regulated environment (i.e. Pharmaceuticals, Healthcare, or food sectors).
- Previous Aseptic Sterile manufacturing experience
- Experience in Lean/Six Sigma methodology

**Additional Information**:
**Benefits**:

- Free Life Assurance
- Company Pension Scheme
- Healthcare cash plan
- 32 days annual leave
- Wedding Leave
- Company Sick Pay
- Employee well-being initiatives
- Employee Assistance Programme
- On-site free parking
- Subsidised Canteen Facilities
- Employee Perks scheme
- Employee Recognition scheme
- Career development opportunities
- **Norbrook Laboratories Limited employs a workforce with members of all sections of the community and is committed to appointing people purely on the basis of merit. In accordance with our equal opportunities policy, we would particularly like to welcome applicants from the Protestant Community.**_

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- On-site parking

Ability to commute/relocate:

- Newry: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person


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