Helpdesk Administrator

**Job Title**: Helpdesk Administrator

Thomas Door & Window Controls are looking for an outgoing, forward-thinking Helpdesk Adminstrator to join their team and work alongside the Management Team to contribute to their ongoing success.

Through organic growth, we are proud to have become the market leader in the South East in our specialist door, window and access control sector and have a legacy of providing its established, valued portfolio of customers with a quality, centralised solution to all door, window and access control requirements; from new installations, planned preventative maintenance and responsive repairs.

**The Role**

This is an exciting opportunity for the right person to join a young and dynamic team to help move the company forward and deliver best in class customer care and support in a laid back, relaxed environment. This role comes with excellent career development opportunities, you'll be able to help shape the business and your role as we move forward together; supporting both the Works Manager and the Management Team as a whole.

**Key duties and responsibilities**:

- General Helpdesk Administration Duties
- Raising Purchase Orders
- Updating client portals, including statuses of jobs and tracking progress
- Liaising with clients to log repairs / orders and delivery specifications
- Logging jobs and dispatching to the relevant engineer / allocating and organising diaries
- Liaising with residents / clients to provide regular updates on repairs
- Closing down repairs (updating notes) on our in-house system
- Providing updates / reports to clients on completed & outstanding repairs
- Attending and providing feedback with clients and internal Management
- Allocate reactive and planned maintenance tasks to correct resource
- Log all helpdesk interactions
- Inform management of recurrent problems
- Management of statutory documentation and deadlines
- Follow up with clients to ensure complete resolutions of issues
- Arranging access for subcontractors / visitors
- Planned preventative management

**Additional Information**

**Hours**:40 hours per week.
**Holidays**:28 Days including Bank Holidays
**Salary**:Negotiable - dependent on experience.
**Contract**:Permanent after 3 month probationary period

If you're a dynamic leader with a passion for operations, we'd love to hear from you.

**Salary**: £25,000.00-£28,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Work Location: In person

Expected start date: 01/04/2024