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Administration Controller
3 months ago
One of Dawsongroup's newest businesses, Power Solutions is growing rapidly and as a result we are in need of an Administrator to join the team.
Power Solutions is a business focused on renewable and sustainable, portable and fixed alternatives to the national grid supplied electricity. We have industry leading technologies and solutions for our customers.
The Operations Administrator's main responsibilities will be to help provide a high-quality rental service by effectively managing the fleet operations and general admin of the business. The role will also include ensuring that the condition of the hire fleet is maintained to a high standard, systems kept up to date and general admin is kept on top of.
**Key Features & Responsibilities**
- Regularly reviewing the physical appearance of the hire fleet and identifying cleaning, repair and maintenance requirements to ensure that the fleet always remains fit for hire and in all respects -compliant with all applicable legislation, clean and damage free
- Notifying customers immediately damage has been identified and obtaining re-charge authorisation from the customer in the form of a customer purchase order or other appropriate written authority
- Liaising with Engineering, Fleet Quality Services and Fleet Services departments to evaluate the best course of action to effect estimates and repairs to minimise vehicle down time
- Ensuring that customer recharge invoices are completed accurately and properly, carrying full customer invoicing authorisation and that recharge enquiries from Head Office departments receive a prompt response from the branch
- Ensuring that a timely response is given to customer and internal queries and effectively communicating customer correspondence and queries to other departments as appropriate
- Informing the hirer in a timely manner of maintenance requirements, recall notices, service events and fuel deliveries.
- Managing schedules and planned maintenance programmes to ensure that replacement assets are available as required by customers and that down time through late servicing or breakdown is minimised
- Ensuring that maintenance planners and service inspection sheets are sent to each long term or contract hire customer at intervals designated by the Engineering department or the customer’s Operator’s Licence
- Prioritising the preparation of pre-booked assets to meet specific customer requirements and ensuring that such assets are clean and free from damage so that assets are accepted without delay or complaint from the customer
- Ensuring that rental agreements are completed correctly and assisting with invoicing customers for all assets on hire
- Maintaining a stock of high turnover spares within a set budget and ordering replacements when required
- Safeguarding the health, safety and welfare of all staff and visitors and ensuring the security, cleanliness and tidiness of the premises and all assets contained on the site
- Providing general cover for other staff when they are absent or engaged
- Co-ordinating the delivery and collection of assets to and from customers, other branches and repair agents requires sound planning skills with the clear objective of minimising costs
- At all times, the job holder must be aware of the cash flow requirements of the Company and only call out repair agents in accordance with maintenance guidelines
- The working environment is typical of the energy generation industry and the job requires both indoor and outdoor working
- Dawsongroup relies largely on sub‑contractors to carry out maintenance and repairs and Rental Controllers are required to manage the often-consequential delayed reaction times to urgent problems
- Any other duties as directed by the General Manager, Regional Manager, Development Manager, Business Development Associate, Managing Director
- Installing, tracking and management of assets on our internal systems.
- **Skills, Knowledge & Experience**
- The job holder must hold a full, valid UK driving licence
- Experience in a customer service or similar industry
- Good written and verbal communication skills
- Knowledge of asset rental, generators, energy systems would be advantageous.
- The ability to perform routine cleaning and maintenance and to fully inspect generators, battery packs, plus other products as required.
