Telesales Specialist

About our opportunity:
**Do you want to be part of a team that really values your dedication to our business and our customers? Do you have a passion for persuasion and a knack for engaging in conversation?**

We're seeking sales superstars, who can work to enhance sales within our current customer base, as well as turning cold calls into customers. We’re looking for people who really care - those with a real passion for sales and are always prepared to do what it takes to get the job done.

The primary responsibility of the Telesales Specialist is to make outbound calls to both existing and prospect customers, with the intention of growing our customer base and ultimately, driving new business sales. You’ll act as an ambassador for our company, promoting our brand and values, and driving customer loyalty.

What you will be doing:
These key responsibilities reflect the core areas of focus for the role, and demonstrate the role's impact on the company's success;
- **Captivating personality**: Engage potential customers with your enthusiasm and personality. Make every call a great experience for both you and the customer.
- **Product Knowledge**: Master our products and services and be ready to answer questions, provide solutions, and create a case for why our offerings are the best in the market.
- **Build Relationships**: Over the years, we’ve developed strong, loyal relationships with our customers - so we’d love you to keep that front and centre of your sales approach. That means making sure we actively listen to our customers and deliver on our promises, making sure we understand the customer’s needs.
- **Pitch Perfect**: With support and guidance, craft great sales pitches that leave customers excited to learn more about what we offer.
- **Close Deals**: Seal the deal by converting leads into customers. Achieve and exceed sales targets.
- **Collaboration**; working closely with other departments where needed, to find solutions for our customers, making sure we share feedback when it’s needed
- **Communication**; the ability to flex your communication style whilst always maintaining a friendly and professional tone. We want to make sure we’re always providing clear and concise information to our customers.
- **Documentation**:

- making it a priority to maintain accurate and detailed customer records, capturing the important detail and being clear about follow up.
- **Have fun **in your role and encourage others to do the same.
- **Ensure the 3 pillars of EMR** are front of mind in everything you do; People, Profit and Planet.

About you:

- **Tenacious and resilient** - sales can be tough, but your positive attitude and determination should always shine through.
- **Adaptable** - Be ready to switch gears and adapt your pitch to different customer personalities and needs
- **Motivated and self aware** - a winning mindset and a competitive nature is a must in sales
- **Team player -** collaborate with your team mates to share best practices, support each other and celebrate successes.
- **Always willing** to take on a challenge
- **Strong** attention to detail
- **Willing** to ask for help and a keen learner
- **Passion** for the business and the part they play
- **Trustworthy** & authentic

Who we are?
European Metal Recycling is a global leader in sustainable materials with physical operations in the UK, USA, Germany and the Netherlands. Our core business is the recycling of metal and plastics from a range of public, commercial and industrial waste streams. Our recycling activities generate around 10 million tonnes of sustainable materials every year, saving over 10 million tonnes of CO2.

Our mission is to have great people serving our customers with dependable recycling solutions. EMR is still privately owned, with family values at its core. It’s a place where we care about our people, our customers, our workplace and our communities. We offer diverse and exciting career opportunities where individuals can make a difference and are recognised and rewarded for their hard work.

It goes without saying that you will need the correct licences or certificates for a variety of our roles.

**We Care**
- Integrity - you are Respectful and Honest
- Trust - you are Collaborative and Authentic

**We Do**
- Accountable - you are Determined and Responsible
- Innovative - you have a Growth Mind-set and you are Progressive

If we all carry out our roles in line with these Behaviours, we will achieve success as One Team. If you embody our Behaviours, we want to hear from you

Package Description
Attractive salary plus great benefits such as:

- Bonus scheme
- Cycle to work scheme
- 25 days annual leave plus bank holidays, plus each year you will have the option to buy and sell leave
- Enhanced maternity and paternity leave
- Employee Support to include Life Assurance and critical illness pay
- 24/7 Colleague Assistance Programme and Financial Wellbeing Support - access to affordable loans, savings