Client Care Associate

3 months ago

Swindon, United Kingdom Eastcott Veterinary Hospital & Referrals Swindon Full time

We are looking for an enthusiastic and friendly individual to join our reception team to provide an excellent service to our clients and visitors. Our receptionists should create the image and the first impression of our business, remaining calm, courteous and professional at all times.

This role will be primarily based at our Edison park site however there may be a requirement to be based at referral sites.

**Roles and responsibilities**:

- Greet owners and their animals on arrival to the clinic
- Answer the telephone promptly and professionally
- Arrange appointments
- Clerical duties related to animal patient care and treatment
- Maintain a welcoming environment throughout the clinic by carrying out cleaning duties and update displays.
- Promote services and products
- Co-ordinate and ensure a smooth client and pet flow within the practice from the waiting room to payment processing
- Processing payments
- Miscellaneous administration tasks (i.e. filing, banking, on line registrations, liaising with external companies)

Salary and package:

- Permanent
- 40 hours per week

**Benefits**:

- 5 weeks holiday plus bank holidays and Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Recruitment referral reward scheme
- Wellness program including:

- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme

**About us**

We are a veterinary clinic and referral multi-disciplinary practice that offers the highest care services for small animals. With our primary care and 24-hour emergency services, we care for pets from all over the south as well animals in our local community. We believe excellence is at the heart of both clinical standards and customer service to make sure our patients have the best quality care.

At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.

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