Customer Service and Complaints Advisor
3 days ago
**Hours: 37.5 Monday-Friday Between 9-6 HYBRID**
A fantastic opportunity to be part of a fast-paced team that champions customer experience by taking ownership of customer complaints. Provide a great customer experience by handling customer cases and resolving to the customer’s satisfaction.
**Responsibilities**:
- Resolve customer complaints escalated by different areas of the business
- Put the customer at the heart of everything you do, take ownership of complaints and resolve in a timely and efficient way
- Work with stakeholders (internal and external) to gather relevant information
- Ensure that activity complies with regulatory requirements, GDPR and quality standards
- Make sure that systems are updated with accurate account information
- Work with the executive team to reduce ADR complaints
- Work towards KPI’s and SLA’s as agreed with the Customer Complaints Team Manager
- Identify and feedback any trends and feedback for continuous improvement
**Experience**:
- Previous experience working in a customer complaint or customer service environment
- Experience dealing with a variety of customer issues and an ability to prioritise workloads
- Consistently achieve all resolution targets 2. Aims to reduce the time to resolve customer complaints
- Known as a real team player Skills
- A confident and clear communication style
- The ability to successfully negotiate with customers and remain calm under pressure
- Strong attention to detail and the ability to multi-task
- IT literate, with knowledge of the effective use of Microsoft (Word, excel, PowerPoint); essential
- Strong numeracy skills
**Benefits**:
- Hybrid Working
- On site canteen (free breakfast)
- On site gym
- Free parking
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