Front of House Receptionist

3 months ago

Holborn, United Kingdom O.C.S. Full time

About The Role***

This role supports the building’s landlord and their management team by delivering a 5* meet-and-greet and creating a professional, friendly, first impression.

Managing the standard processes of ‘front-of-house’: post, couriers, contractors, general visitors and the associated access and signing-in procedures.

Working in a friendly, proactive, manner - using initiative to find ways of developing the occupiers-experience. Our staff will have the ‘can do’ approach and will work very effectively with letting agents, building management and other property professionals.

**_ _**

**_Our Aim on Delivery:_**

**_ Managing reception:_**
- Set up, manage, and take ownership of the reception area to ensure the ambience reflects the clients’ and tenants’ expectations
- Meet, greet, and manage visitors - ‘become the friendly face of the building’
- Represent the developer/landlord in a professional and knowledgeable manner
- Manage couriers, post and all deliveries Submit weekly reports on site activity
**_General Management of the building:_**

Develop effective relationships with clients, agents and contractors- Ensure that the building reception area is always immaculately presented
- Ensure any vacant space is kept pristine and available for viewing
- Liaison with the property manager and/or facilities manager to help ensure contractors carry out their duties effectively and assist with any other tasks requested
- Reporting issues and managing to resolution through the correct process Have a proactive approach to problem-solving
**_Additional occupier’s experience (Bespoke to the site)_**
- Prepare a local A-Z file
- Produce a weekly e-communication for tenants with appropriate contents Product a seasonal monthly newsletter driving awareness and uptake of initiatives/added value activities- Support and/or research and introduce added value services as appropriate and agreed (examples)
- Car Valeting
- Lifestyle
- Reception Scenting
- Sweets
- Work Perks/Gems
- Magazines (As per occupiers’ interests)
- Dry Cleaning
- Fitness Clubs (local Gym discounts)
- Networking
- Sustainability
- Negotiate tenant discounts at; local shops, restaurants, gyms etc

If pre-agreed with our client, and as an additional part of the OCS front-of-house service:

- Organise/assist in seasonal promotional events; Pop-up markets - supporting local businesses as appropriate - Easter, Halloween, Christmas and Summer activities.
- Collaboration with the CBRE Customer Journey Community.
- Manage the Landlord Malcolm App, with building events/news.

**_ About you_**
- Experience working in a front-of-house or customer service role
- Immaculately presented
- Excellent communication skills
- IT literate
- Flexible to assist colleagues
- Can do attitude

Additional: Building/FM knowledge

**_ Work Schedule_**
- Hours as required by Client

**_ The Benefits_**

In return, the company are offering a fantastic remuneration and benefits package and the opportunity to progress your career within a market-leading organisation.
- 40 hours/week
- 08:00 - 17:00
- Monday - Friday
- 1-hour break
- £16.26 per hour
- Uniform Allowance
- About Us***

OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.

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