Noc Team Leader

4 weeks ago

Bromley, United Kingdom Trust Payments Full time

Trust Payments have an exciting opportunity for a **NOC Team Leader **to join the team.

Location: Bromley

**Salary**: Competitive + Benefits

**About Us**:
Trust Payments is a global unified payment technology group that was formed in 2019 bringing together technology and financial services into an omnichannel solution. The new business model has enabled Trust Payments to establish itself as a leading FintechPayments group.

**NOC Team Leader**:

- The Role:
The NOC Team Leader is responsible for managing a small on-site team, who provide 24/7 monitoring of the availability and performance of Trust Payments systems and services, both internal and customer facing.

The role holder will manage a team of NOC Analysts, co-ordinating their workload efficiently and effectively. They will provide support, coaching and training to their team members to ensure continued development of the team and the service it provides tothe business.

The role holder and their team will co-ordinate with internal teams and 3rd parties to ensure they identify issues quickly and address them both directly and through escalation processes.

**NOC Team Leader **- Key Responsibilities:

- Provide 24/7 monitoring services for a complex set of internal and 3rd party systems and connections
- Monitor the reachability of all connections within the network, initiating troubleshooting to address any failures
- Analyse system functions and failures to quickly isolate and define problems
- Manage incidents and follow defined escalation processes
- Communicate throughout any event, ensuring internal and external parties (including customers) are kept up to date
- Track usage and maintain a trend analysis of system load, usage, and responses, allowing for proactive identification of issues
- Perform diagnostic analyses of the network & related systems as and when require
- Provide on-site and remote technical services as necessary to ensure continuing monitoring
- Manage and continually develop their small on-site team with regular reviews including training and development requirements
- Organise and prioritise the team’s workload
- Work with their line manager to provide necessary documentation & reporting on actions required/taken, including root cause analysis of issues
- Carry out general NOC duties as outlined in the NOC Analyst job description, including providing out of hours support on a rotational basis with the team, as required
- Assist the NOC Manager in supporting product teams and other colleagues who are introducing new products and services, to ensure monitoring is a key element of any implementation. This will include testing and implementation of any new processes
- Contribute to the management of disaster recovery processes, providing support within any incident as required
- Comply with all legislation and codes of practice appropriate to the role
- Deputise for the NOC Manager where required

**NOC Team Leader **- You:
Essential
- Previous experience within a NOC environment or similar for 2 years
- Working knowledge of best practices around management, control, and monitoring of infrastructure, connections and user facing systems
- Demonstrable ability to problem solve both proactively and reactively
- Ability to prioritise workloads, often with competing priorities
- Advanced computing skills
- Excellent communication and leadership skills

Desirable
- Background in technology and knowledge of the Payment Business Industry
- Understanding of Payment system capabilities and features
- Programming skills (macros & scripts)

**NOC Team Leader **- Benefits:

- Opportunity to be part of a rapidly scaling and market leading Fintech business
- Health and Wellbeing ethos including regular wellness sessions, fitness and nutrition and other events as well as supported by internally qualified mental health first aiders
- Family friendly enhanced benefits/policies
- Pension, Healthcare, Life Assurance

We understand the value that a diverse and inclusive working environment brings to Trust Payments. We celebrate the differences that people can bring through their cultures, backgrounds and perspectives. We are committed to equal employment opportunity regardlessof race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.

During the recruitment process we welcome you to inform us confidentially of any special adjustments required in order to participate fully in our recruitment experience.

To submit your CV for this exciting **NOC Team Leader **opportunity, please click ‘Apply’ now

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