Booking Clerk

**JOB DESCRIPTION - ADMINISTRATION and BOOKING CLERK**

As an Employee of CuRx Health Ltd. you will be fully supported at all times to enable you to grow and develop in order to complete your role. We hold ourselves to very high standards and expect no less from our staff and as such we will encourage you to strive towards excellence.

THE POST HOLDER WILL:

- Always maintain patient and staff confidentiality.
- Computer literate and to be able to work on Word, Excel and Internal Databases.
- To give general assistance to help in the smooth running of the office.
- Participate in an annual appraisal system.

CUSTOMER CARE
- Dealing with internal and external patient and customer enquiries efficiently, tactfully and confidentially and directing enquiries to the most appropriate person
- Meet and greet visitors to the Company Office efficiently and courteously.

ROLES AND RESPONSIBILITIES.
- Registration:

- Entering patient details from the patient referral onto the patient database (SystemOne)
- To ensure accuracy of transferring patient data onto the SystemOne whilst paying attention to detail.
- Booking:

- To become knowledgeable with CLINIC SITES.
- To find and appoint the Patient as soon as reasonably possible with patient agreement.
- To appoint the patient at the nearest available clinic.
- To communicate clear and precise instructions by telephone to the patient.
- To ensure the Patient understands instructions given and that the Patient confirms attendance.
- Filing the booked referral in the appropriate clinic.
- Organising and ensuring appointment letters are ready for franking and posting.

**Qualifications**:
2 GCSE grade A-C or, NVQ Level 2 or equivalent

**Experience / Knowledge of**:

- Computer literate with a working knowledge of Microsoft Office Package
- Office Systems and Procedures
- Ability to receive and communicate information accurately and take instruction from professional colleagues
- Flexible to work over weekend if needed

**Job Types**: Full-time, Permanent

Pay: £10.42 per hour

**Benefits**:

- Casual dress
- Flexible schedule
- On-site parking
- Sick pay

Schedule:

- 8 hour shift

Supplemental pay types:

- Yearly bonus

Work authorisation:

- United Kingdom (required)

Work Location: In person