Key Account Manager

3 weeks ago


Newcastle Upon Tyne, United Kingdom Nigel Wright Full time

**Company**
Nigel Wright is delighted to be supporting an innovative and dynamic engineering and manufacturing business based near Newcastle in their search for an experienced Key Account Manager.
**Role**
The KAM will be responsible for looking after existing clients, acting as the voice of the customer internally and developing long term relationships that will help to retain and grow the long-term value of the account by:

- Developing relationships with clients and fully understanding their business needs
- Qualifying and quantifying each client opportunity to ensure requirements are understood internally to meet or exceed client expectations
- Acting as customer liaison.
- Communicating client experience and insights to aid continuous improvement
- Generating new sales from your accounts in conjunction with Sales & BD Managers

**Experience**:

- Technical mindset with experience in offshore / Subsea activity related sectors is highly desirable.
- Engineering background would be advantageous.
- Excellent communicator with the ability to listen to clients issues and articulate this back into internal teams.
- Previous customer facing experience is essential.
- Commercially astute with the ability to understand commercial contracts.
- Previous sales / account management BD experience
- Passionate about delivering an excellent service to clients.
- Able to react quickly, problem solve to customers changing needs.
- Open to international travel

Hybrid working available but must be able to be in the North East office at least 2 -3 days per week.


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