IT Specialist

Company Description

Wood Mackenzie are the global research, analytics, and consultancy business powering the natural resources industry. For 50 years, we have been providing the quality data, analytics, and insights our customers rely on to inspire their decision making.

Our dedicated oil, gas & LNG, power & renewables, chemicals, metals & mining sector teams are located around the world and deliver a variety of projects based on our assessment and valuation of thousands of individual assets, companies, and economic indicators such as market supply, demand, and price trends.

We have over 1,900 employees in 30 locations, serving customers in nearly 80 countries. Together, we inspire and innovate the markets we serve - providing invaluable intelligence to help our customers overcome the toughest challenges, and make strategic decisions that will, ultimately, accelerate the world’s transition to a more sustainable future.

**Wood Mackenzie brand video**

**Job Description**:
Wood Mackenzie has an exciting opportunity for an IT Specialist in a fast paced, dynamic global business to help drive change and innovation. This is an opportunity for a forward looking individual to work in our Global Service Desk aligned to the IT Services operation.

**Role Purpose**

**Location**:Edinburgh**

Wood Mackenzie is looking for an experienced Service Desk Specialist to join our Global team.

If you have 1-3 years’ experience working in a similar IT support role, and you have a strong understanding of Windows based software, Mac OS and cloud infrastructure, get in touch with us today

**What you'll do.**

This is a demanding role. The successful applicant will be required to work independently, manage a high volume of requests and prioritise their workload effectively, often working to tight deadlines.

The Service Desk operates between the hours of 8am and 6pm on business days and the successful applicant will need to demonstrate some flexibility in their working hours to meet this requirement.

**Qualifications**:
**Required**
- Customer service orientation
- Strong critical thinking skills
- Desire and ability for self-guided learning
- Capability to work independently and manage priorities
- Experience working within an ITIL framework
- Experience in a technical support role
- Experience with an Office365 environment
- Experience with Microsoft Active Directory
- Experience with Microsoft Windows 10

**Key Competencies**
- Issue identification, problem solving and analysis
- Planning, implementation and control
- Efficiency focused
- Change orientation
- Determined and resilient
- Continuous improvement
- Collaboration

**Wood Mackenzie Core Values**

Wood Mackenzie is a place where we are committed to supporting our people to grow and thrive. We value different perspectives and aspire to create an inclusive environment which encourages diversity and fosters a sense of belonging.

Wood Mackenzie values each individual's contribution and helps them reach their full potential while sustaining an organisational culture of health and well-being.

Our core values are:

- Respect for the Individual
- Integrity
- Passion
- Persistence
- Confidence with humility
- Excellence
- Teamwork

We understand the importance of bringing your whole self to work and to achieving balance between work, family and other life commitments. We are open to considering flexible working arrangements to enable the greatest spectrum of talent to contribute to Wood Mackenzie's success.

Additional Information

We are committed to supporting our people to grow and thrive. We value different perspectives and aspire to create an inclusive environment that encourages diversity and fosters a sense of belonging. We value everyone’s contribution and support them to reach their full potential while sustaining an organisational culture of health and well-being. There are opportunities to get involved in our Wellness, Diversity and Inclusion, and Community Engagement initiatives. We actively support flexible working and are happy to consider alternative work patterns, taking into account your needs and the needs of the team or division that you are looking to join.

Hear what our team has to say about working with us

**Wood Mackenzie Values**
- Inclusive - we succeed together
- Trusting - we choose to trust each other
- Customer committed - we put customers at the heart of our decisions
- Future Focused - we accelerate change
- Curious - we turn knowledge into action

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