Warranty Executive

**Warranty Executive**

**Job summary**:
As a Warranty Executive, you will be working in a wider team at the Warranty HUB with responsibility for all warranty claims on behalf of a number of Dealerships across JCT600. Whilst you will be given key responsibilities for your primary site, you will be expected to assist your Team and share workload as required.

Whilst primarily based at the HUB, you will need to be flexible in your ability to travel to your primary site.

It is our ambition to make JCT600 the best place to work. This is a fantastic opportunity to take the next step of your career with a business that is focussed on you and your training and development, whilst offering you a flexible, supportive, and fun working environment in which you can thrive

We offer a range of flexible working options, committed to building an inclusive culture whilst supporting you in finding a healthy work-life balance, which we are open to discussing during the interview process.

**Key Responsibilities will include**:

- Administering all agreed warranty claims and documentation.
- Ensure profitability of all warranty submissions is maximised by reviewing job cards completed by colleagues and requesting alterations be made where appropriate.
- Monitoring daily, weekly and monthly warranty reports highlighting any discrepancies to management and the Brand where appropriate.
- Maintaining accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims.
- Keeping up to date with warranty procedures and documentation.

***Qualifications**:

- Excellent attention to detail with an organised, logical and methodical approach is essential.
- Proven experience in a Warranty Administration capacity is desirable.
- A customer centric approach, always striving to deliver service above customer expectations.
- Experience of using databases with a good understanding of Microsoft Offices systems.
- Strong verbal and written communication skills.
- Ability to work under pressure and to tight deadlines.
- A valid driving licence which is free from excessive penalties.

**Why join JCT600 and what is in it for you?**

As part of our ambition to be best place to work, we offer:

- Competitive salary dependent upon experience.
- 26 days annual leave, increasing to 28 days at 5 years’ service and 30 days at 10 years’ service (from 1st July 2022) plus bank holidays.
- Flexible and hybrid working policies.
- 26 weeks paid maternity leave and 4 weeks paid paternity leave.
- A range of training and leadership development programmes.
- Colleague referral scheme worth up to £1000 per referral.
- Preferential Service Rates (This includes family and friends)
- Long service reward and Loyalty incentives.

Read more about our Employee Benefits - JCT600

**Our Ambition**:
At JCT600 we don’t want to be the biggest, we just want to be the best. For our colleagues, this means being the best we can be - every day, every week, every month. As a family business, with over 75 years of experience, we go all out to deliver the best customer experience and we do the same for our colleagueswe're proud to be trusted with our team's careers and our experience means we know the best ways to help you succeed, no matter what success looks like for you. We think it's crucial that everyone knows what's expected and is trusted to deliver it, we believe everyone's voice matters, and when you bring your values to the table, it makes us stronger. We love to embrace our differences - JCT600 is our home from home.

Together, we aim to be the best every day, creating an experience that sets us apart. In an industry that's always changing, we're always pushing ourselves to be better and celebrate each person's journey along the way.
When you join JCT600, you don’t just join a business, you become part of the JCT600 family - you’re always a name, never a number.