Customer Assistant
4 months ago
Customer Assistant - Operations/Backstage - 25.5 Hrs
Mon - 6 - 2
Thurs 4 - 2
Sat 4 - 2
Sun 5.30 - 1.30
Tues 4 - 2
Wed 12 - 10
**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve
**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
**Key Capabilities**
- Understands how M&S operates, it’s strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles
**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
Knaresborough, NORTH YORKSHIRE, ENGLAND;
Knaresborough SF
-
Customer Assistant
5 months ago
Knaresborough, United Kingdom M&S Full time**Summary** Customer Assistant - Foods - Knaresborough **All the details** Customer Assistant - Foods - Knaresborough **Temporary Position** Work Pattern WEEK 1 & 2 - Wed 04.00-08.00 Thurs 04.00-08.00 Fri 04.00-08.00 Sat 04.00-08.00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers...
-
Customer Assistant
5 months ago
Knaresborough, United Kingdom M&S Full time**Summary** Customer Assistant - Foods - Knaresborough **All the details** Customer Assistant - Foods - Knaresborough **Temporary Position** Work Pattern WEEK 1 - Mon 04.00-08.00 Tues 04.00-08.00 Sat 04.00-21.00 WEEK 2 - Sun 05.30-10.30 Mon 04.00-08.00 Tues 04.00-08.00 **Purpose** To deliver a great shopping experience for our customers, we are...
-
Customer Assistant
5 months ago
Knaresborough, United Kingdom Lidl Full timePart Time Summary £12.40 - £13.00 per hour | shifts | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just like you. As a Lidl Customer...
-
Customer Assistant
5 months ago
Knaresborough, United Kingdom M&S Full time**All the details** **TEMPORARY CONTACT - END DATE** **WORKING PATTERN** **WEEK 1 & 2** Tuesday 04:00-08:00 Wednesday 04:00-08:00 Thursday 04:00-08:00 Friday 04:00-08:00 Saturday 04:00-08:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst...
-
Customer Assistant
5 months ago
Knaresborough, United Kingdom Marks & Spencer Full time**Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve and sell across all channels brilliantly well - Be the voice of our...
-
Customer Assistant
5 months ago
Knaresborough, United Kingdom Marks & Spencer Full time**Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve and sell across all channels brilliantly well - Be the voice of our...
-
Seasonal Customer Service Assistant
5 months ago
Knaresborough, United Kingdom Mother Shipton's Cave Full timeWithin historic woodland along the River Nidd is Mother Shipton’s Cave, the birthplace of the famous prophetess. It is situated next to the Petrifying Well, England’s oldest visitor attraction. The attraction tells the story of Mother Shipton and the waters which turn objects to stone. The park that is home to Mother Shipton’s Cave and the Petrifying...
-
Kitchen Assistant/ Cook
5 months ago
Knaresborough, United Kingdom The Watermill Café Full timeJob Overview: We are seeking a friendly and customer-oriented individual to join our team as a kitchen cook and front of house person. **Responsibilities**: - Assist customers with orders, inquiries, concerns, and requests in a professional and timely manner - Provide product information and recommendations to customers - Process orders - Resolve customer...
-
Sales Assistant
5 months ago
Knaresborough, United Kingdom GardenFurniture.co.uk & Richard Griffith Houseplants Full time**Sales Assistant / Customer Service - Part Time or Full Time** Hello, we are looking for a sales assistant to work in our garden centre shop based just outside of Harrogate. In store we sell houseplants, gifts, cards, bird care and garden furniture. Online we sell garden furniture nationwide. We are looking for a full time member of staff to join our...
-
Customer Service Administrator
5 months ago
Knaresborough, United Kingdom Si Recruitment Limited Full time**Job Title: Customer Service Administrator** **Location: Knaresborough, North Yorkshire** **Hours: Full Time or 4 days per week** **Salary: £24,000** A Knaresborough company is looking for a friendly customer service admin to join their support team. In this role, you’ll be supporting customers with equipment queries, booking in services and ensuring a...
-
Sales and Customer Service Associate
3 days ago
Knaresborough, North Yorkshire, United Kingdom Savers Full timeAbout the RoleWe are looking for a highly motivated and enthusiastic Sales Assistant to join our team at Savers. As a Sales Assistant, you will be responsible for providing exceptional customer service and maintaining a high standard of store presentation.Main Responsibilities:Assist customers with queries and provide a high level of customer serviceProcess...
-
Customer Advisor
5 months ago
Knaresborough, United Kingdom Boots Full timeSummary Job Reference: - 229285BR Knaresborough, St James Retail Park Fixed Term Various Hours Available **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and...
-
Customer Service Representative
3 weeks ago
Knaresborough, North Yorkshire, United Kingdom Asda Stores Ltd Full timeAbout the RoleWe are seeking a motivated and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide excellent customer service and respond to...
-
Customer Service Representative
1 month ago
Knaresborough, North Yorkshire, United Kingdom Technical Placements Full timeCustomer Service Advisor / AdministratorWe are seeking a highly skilled Customer Service Advisor / Administrator to join our team at Technical Placements in Knaresborough, near Harrogate.This is an excellent opportunity to work for an international company supplying environment improvement products to the facilities management industry.Key...
-
Customer Service Representative
1 month ago
Knaresborough, North Yorkshire, United Kingdom Technical Placements Full timeCustomer Service Advisor / AdministratorWe are seeking a highly skilled Customer Service Advisor / Administrator to join our team at Technical Placements in Knaresborough, near Harrogate.This is an excellent opportunity to work for an international company supplying environment improvement products to the facilities management industry.Key...
-
Customer Service Representative
3 weeks ago
Knaresborough, North Yorkshire, United Kingdom Technical Placements Full timeCustomer Service Advisor / Administrator OpportunityWe are seeking a skilled Customer Service Advisor / Administrator to join our team at Technical Placements in Knaresborough, near Harrogate.This is an exciting opportunity to work for an international company supplying environment improvement products to the facilities management industry.Key...
-
Assistant Manager
4 weeks ago
Knaresborough, North Yorkshire, United Kingdom Sosandar Full timeJob OpportunityWe are seeking a highly motivated and experienced Assistant Manager to join our team in Harrogate. As a key member of our store leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and developing a high-performing team.About the Role:Lead a team of sales associates to achieve sales targets and...
-
Assistant Manager
4 weeks ago
Knaresborough, North Yorkshire, United Kingdom Sosandar Full timeJob OpportunityWe are seeking a highly motivated and experienced Assistant Manager to join our team in Harrogate. As a key member of our store leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and developing a high-performing team.About the Role:Lead a team of sales associates to achieve sales targets and...
-
Retail Customer Service Representative
5 months ago
Knaresborough, United Kingdom William Hill Full time**Location** Market Place, Knaresborough HG5 8AL **Salary** £10.50 rising to £10.90 after passing probation **Hours** 30 - People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.- Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business...
-
Assistant Manager
3 weeks ago
Knaresborough, North Yorkshire, United Kingdom Sosandar Full timeAbout the RoleWe are seeking a highly motivated and experienced Assistant Manager to join our team in Harrogate. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and leading a high-performing team.About You: You will have a proven track record of success in a similar...