Sales Office Administrator

Broadway is an innovative, family-owned plastic materials manufacturer. We’ve been operating from the Halesworth area in Suffolk for over 25 years. Our products are used by customers across the UK and Europe. We have exciting plans to continue our growth, but we’ll always retain the family values we were built upon. If you’d like to be part of a positive culture, with a long-term vision and opportunities for career progression, then get in touch.

We’re seeking a Sales Office Administrator to provide support to our experienced sales team.

**Key responsibilities**:

- Answering phone calls and dealing efficiently with everyday customer enquiries
- Processing new purchase orders for customers
- Processing colour match requests on our integrated operating system
- Dispatching orders using courier websites to book in shipments for collection
- Communicating with our customers to keep them updated with their orders
- Liaising with other departments including planning, purchasing and the warehouse
- General administrative support and other relevant assistance to the sales team

**Experience and skills required**:

- Highly organised with ability to follow direction and prioritise own workload
- Hardworking, proactive, motivated and personable
- Positive approach to dealing with challenges
- Excellent communication skills both verbal and written
- Confident in communicating at all levels, internally and externally
- Ability and desire to learn new systems and ways of working
- Computer literate and experience of Microsoft programs such as Outlook, Word & Excel
- Desire to continually provide great customer service
- Experience in a similar role advantageous, but not essential

**What do we offer in return?**
- 23 days annual leave (plus bank holidays)
- Company pension scheme
- Life insurance
- Perkbox employee platform
- Company clothing
- Free on site parking
- Cycle to work scheme

**If you think you’d be a good fit, then we’d love to hear from you...**

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Free flu jabs
- Free parking
- Life insurance
- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Flexitime
- Monday to Friday

Work Location: In person