Neighbourhood Housing Officer

3 months ago

Camden, United Kingdom 4Social Work and Public Sector Staffing Full time

Neighbourhood Housing Officer - Adult & Housing Services - North West London

Are you an enthusiastic, dedicated neighbourhood housing officer looking for your next role? 4Recruitment Services are recruiting a neighbourhood housing officer to provide a frontline, trusted service to our residents, as they move in and out of their homes, coping with changes in their personal circumstance or experiencing problems with their neighbours or in their communities based in the northwest London area.

Pay Rates: £18.45 - £23.00 per umbrella rate Occasional Hybrid work.

**Information on the Role**:
This role provides by assessing and understanding the context of people’s lives and identifying predictable demand the team will use systems thinking principles, learning from the experience of our residents to challenge and ultimately change where required the way the system is working, ensuring we deliver the best outcomes for our residents. The Neighbourhood Officer will have an important role to play working directly with other services, both internally and externally to meet residents need and help build the resilience of our residents and communities.

The post holder will be required to work creatively and effectively with residents, service managers and other stakeholders to develop, maintain and continually review the delivery and work practices and processes of our landlord services. The Neighbourhood officer will work with other team colleagues to help drive the direction of the work and help the Neighbourhood Manager measure how effective the work of the service is in relation to our stated purpose. It will be important to be able to spot trends and patterns in resident’s demands and identify barriers in the wider system that need to be unblocked to enable us to deliver the most effective and responsive service.

**Job Purpose**:

- To understand the ongoing presenting and contextual needs of our residents and our properties and neighbourhoods.
- To develop skills and knowledge in key areas to meet the needs of residents.
- To offer as part of a collaborative neighbourhood team one clear trusted point of contact to resolve resident needs.
- To support residents to solve problems at their root cause to build future resilience for individual residents and our communities.
- To deal with things as early as we can, and as much as we can, pulling in support when needed to resolve resident issues in partnership with other officers, services and organisations.
- To learn about the work and develop the service in line with systems thinking principles to meet the changing needs of our customers.
- To work closely with and develop partnerships with other agencies, teams and colleagues to deliver a service consistent with the changing needs of our customers.
- To act as a lead contact for Tenant and Resident Association in the neighbourhood.
- To promote and engage in restorative principles and participatory practice in working with our residents and partners.
- To work closely with officers within the neighbourhood team, senior officers and elected members to meet customer demands effectively.

**Essential Requirements**:

- Ability to listen and understand resident demands, Ability to build capabilities and encourage tenants to reach their own solutions.
- Ability to use initiative to meet resident demands creatively and innovatively to explore possibilities for improvement and more effective delivery.
- Ability to understand patterns of resident demands and provide a flexible approach according to individual needs.
- Ability to develop skills, knowledge, and expertise to meet resident demands in the neighbourhood, for example:

- Resolving disputes.
- Tenancy law.
- Housing Options.
- Employment and skills.
- Health and support.
- Money, Debt and budgeting.

**We also offer an outstanding referral scheme for any friends or colleagues.**

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

**Job Description

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