Dispatcher

1 month ago

London, United Kingdom Menzies Aviation Full time

**Overview**

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 200 locations in over 37 countries, across six continents. But at the heart of our business is our people. If you are seeking a role with opportunities to learn and develop, this could be the beginning of an exciting journey.

The position of Duty Manager (DM) will be responsible for the successful delivery of all aspects of Operation to meet our Customer Airline expectations and service level agreements, ensure safety is everyone's priority.

Main accountabilities include:

- Responsible for delivery of operational performance within budget
- Management of the Operations Team
- Investigate and report on any performance failures.
- Ensure compliance with all Menzies safety and security procedures/policies.
- Work in collaboration with other Menzies departments to ensure good business practice is maintained in accordance with operations, Heathrow Airport, and the requirements of Menzies Aviation
- Required to report/escalate to the Operations Manager on a daily basis.
- To assume the role of the Operations Manager on an ad-hoc basis
- Responsible for the ownership and delivery of operational performance
- Establish, maintain, and promote effective working relationships with both internal and external customers to ensure operational performance is delivered.
- Responsible for the delivery of effective resource planning and allocation in line with budgetary targets
- Responsible for effective Customer handling where complaints arise and instigating corrective measures.
- Complete flight audits during shift to ensure safety standards and compliance with Menzies and Airline standards.
- Ensure that all staff are fully trained in line with our airline operating procedures and comply with directives set by CAA.
- Be visible within the daily operational turnarounds and liaise with airline representatives.
- Attend customer meetings as assigned by Operations Manager
- Responsible for the effective management of the Operations team to ensure delivery of consistent service in line with Customer and Menzies expectations.
- Required to inspire team to deliver operational and service excellence.
- Responsible for disciplinary issues within Operations team as required.
- Provides visible management presence for Operation Team on a daily basis.
- Responsible for identification of training/development needs
- Ensure all staff are aware and meet the uniform and PPE required standards.
- Hold performance/attendance/probationary meetings and act in accordance with company polices.
- Manage requests from staff for flexible working and time off to include maternity, paternity, parental leave etc.
- Mentoring, coaching, and reinforcing of knowledge to the staff
- Any other reasonable duty as requested.

**Safety, Security and Compliance**

All employees have a responsibility and duty whilst at work to:

- Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work.
- Co-operate with their manager / supervisor in order to allow them to perform or comply with any legal requirements imposed on the company.
- Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety or welfare reasons.
- Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health and safety.
- Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in this manual.
- Carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.
- Fully understand the company health and safety policy.
- Attend training courses as may be arranged by the Company.
- Engage with MORSE and follow our code principles.

**Qualifications and Experience**
- Possess a good understanding of the ground handling environment and operational functions.
- Good interpersonal skills and the ability to communicate at all levels of management internally and externally, whilst leading and motivating a growing workforce
- Computer literacy
- Experience of managing a large team with excellent leadership skills
- Ability to ensure that agreed strategies are delivered by utilising sound financial, operational and people management principles and practices.
- Monitor OTP to ensure we are delivering against key performance targets.
- Ability to develop excellent working relationships with suppliers, Airport Authorities, and our demanding and highly service focused Airline Customers
- A minimum of 2 years management experience in the Terminal Operations environment
- You will have an ability to drive

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