Distillery Ambassador

**Do you also have a passion for gin? **Would you like to be part of one of the top rated tourist attractions within the heart of Scotland’s capital city?**

**_Our opportunity _**

**Edinburgh Gin - Distillery Ambassador**

We currently have an exciting opportunity for fun, energetic and enthusiastic individuals to join us as one of our prestigious Distillery Ambassadors at our Edinburgh Gin distillery. As a Distillery Ambassador, you will be a true advocate of Edinburgh Gin, delivering engaging distillery tours and tastings, virtual experiences, retail and event work.

We have a multi award-winning premium gin and our visitor experience is rated on Trip Advisor as one of Scotland’s top-rated tourist attractions Our Edinburgh Gin Distillery can be found in the bustling Westend of its home city.

We’re looking for someone who is **charismatic**, can **use their own initiative**, has a **positive work attitude** and a strong focus on providing an **exceptional visitor experience**. Our experience offering is varied and our visitors come from all over the world to learn about Edinburgh Gin, so the ability to **adapt and build rapport** with different groups is essential.

Typical daily tasks include hosting tours, guiding guests through in-person or online tastings, and assisting with the preparation and clearing down of experience spaces on-site.

Our Distillery Ambassador role is a varied and rewarding role soif this type of role excites you then we’d love to hear from you

Edinburgh Gin is part of Ian Macleod Distillers, an entrepreneurial, family owned whisky and spirits business who own other premium and luxury brands such as Glengoyne, Tamdhu, Smokehead, to name but a few ‘Crafting Spirits With Passion’ is what we do best. This is a rewarding role with a competitive hourly rate and excellent staff benefits. If this role appears to be ‘right up your street’, then we’d love to hear from you
- Proudly supporting the #OpenToWork movement._
- Ian Macleod Distillers (IMD) are proud members of the Scotch Whisky Association, Drink Aware and the Portman Group. In our individual IMD way, we endeavour to follow best practice to help shape our commitment to wider social responsibility and industry standards. We are advocates of promoting responsible selling and consumption of alcohol._

**ROLE SUMMARY**

Our Brand Home team are the public face of Edinburgh Gin and Ian Macleod Distillers (IMD), bringing our world class processes and spirits to life, communicating the essence of the brand in a way that fundamentally delights consumers, inspiring long-term brand devotion.

As a Distillery Ambassador, your role is to bring our world class spirits to life; communicating our stories and Brand in a ways that delights customers and inspires long term devotion to Edinburgh Gin.

You will deliver tours, tastings, events and retail activities at our Distillery, working as a team to provide every visitor with an exceptional experience which exceeds their expectations in a welcoming and friendly environment.

**ROLE DESCRIPTION
**Responsibilities**

**Key Day to Day Activities
Brand Home Operations
- Deliver smooth operations of visitor activities in line with expected standard of service and time keeping.
- Greet all visitors with a warm welcome creating a great first impression.
- Delivering a high standard of customer service to every visitor; anticipating and responding to potential issues as they arise.
- Act as a fire marshal and responsible person in the event of emergencies and absence of senior production colleagues.
- Ensure the Brand Home is well presented at all times, working as a team to set up and clear down tastings, events and other activities.
- Efficient operation of tills and IT equipment.
- Anticipate operational issues and bring to attention of supervisors and managers when unable to resolve.
- Opening up and closing of site areas as required in line with local procedures.
- Follow all IMD Policies and administration requirements including Financial, HR, IT, Health and Safety and Data Protection requirements.
- Conduct oneself in a manner which portrays the high standards of quality and professionalism associated with IMD.

Tours and tasing
- Deliver engaging and informative tours, sharing the story of our spirit, how it is made and how to enjoy it.
- Follow tour guidelines to share key messages about our brands while utilising own knowledge to enhance the stories and respond to specific visitor interests.
- Ensure tours and tastings are conducted in a professional manner in line with expected timings and delivery plans.
- Adapt presentation style to respond to different visitor groups such as tourists, VIPs and trade groups, sharing the appropriate and relevant knowledge.
- Maintain knowledge of production process, key stories and messages about the brand through attendance at training and own research and curiosity about our products and the industry.
- Deliver tasting experiences to