IT Service Desk Analyst

4 weeks ago


Solihull, United Kingdom Proactive Appointments Full time

**
IT Service Desk Analyst - Onsite
**Duties and Responsibilities
- Manage user administration at the desktop within limits of security policies
- Liaising with third parties to arrange on site visits to carry out work
- Perform configuration of hardware for new starters
- Support projects and liaise with other teams as required
- Support remediation of faults and security vulnerabilities as required
- Out of Hours Support on an on-call rota basis
- Infrequent travel to support remote locations
- Managing of ticket queues to ensure all work is carried out in a timely manner and is triaged correctly
- Telephony system support maybe required, aiding in the creation new user telephone numbers as well as amendments to existing numbers
- Follow core processes and procedures such as change control and incident logging
- Keep appropriate records and update documentation or checklists as applicable

**Skills
- Excellent communication skills to assist at all levels and convey technical concepts to a non-technical audience
- Ability to organise and prioritise workload
- Flexibility to support the business as and when required outside normal business hours
- A full UK driving license is required

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation


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