Helpdesk Executive

I am looking for a customer focused individual to join my clients' Customer Help Desk. Working as a part of a vibrant and energetic team, your role is to handle customer queries, take ownership of the situation and demonstrate real empathy to provide a resolution to the customer’s satisfaction.

The team also provides technical support to the customer, for which training will be provided. My client are looking for a professional and enthusiastic individual with very strong experience in customer service. The ability to work in a fast-paced environment and desire to deliver a great customer experience is essential.

Key Tasks
- Handling Customer Queries in a polite and professional manner
- Logging jobs and booking engineer visits
- Capturing accurate notes on our internal systems
- Liaising with internal departments to resolve customer queries

The role operates on a rota system Monday to Sunday which is agreed in advance; overtime is payable on weekend shifts.

Offered on a long-term temporary basis with opportunities for progression

**Job Types**: Full-time, Temporary contract

**Salary**: £9.50 per hour

**Benefits**:

- Company pension

Schedule:

- Monday to Friday
- Overtime
- Weekend availability

Work Location: In person