IT Support Technician
2 weeks ago
**IT Support Technician**
**Leeds**
**£22,000 - £25,000 DOE**
I am working with a business looking to add an **IT Support Technician** to their established team.
**IT Support Technician Responsibilities**:
- Installation, configuration and maintenance of computer hardware and software
- Troubleshoot, diagnose, and solve technical problems.
- Provide IT training and guidance in the form of 'User Guides' or 'How to Guides' on hardware and software technologies.
- To take ownership of allocated IT incidents and progress them to a satisfactory conclusion, keeping customers regularly informed of progress.
- Provide computer network connectivity, including patching of network cables from patch panel to network switches alongside the support of the Network Infrastructure Analysts.
- Liaise with 3rd party suppliers ensuring hardware is repaired within service level standard timescales. Develop innovative methods for in-house repairs of IT / AV equipment to increase service life
- Installation, configuration and support for all VoIP fixed telephone and mobile handsets along with mobile devices
**IT Support Technician Requirements**:
- IT Service Management (ITSM) Qualification or proven experience in an IT Service Support role
- ITIL Foundation Certificate or proven IT Network experience in an IT service support environment.
- Microsoft Certified Professional (MCP) or (MCDST), or equivalent.
- installation, configuration and troubleshooting of hardware and software.
- Level 3 qualifications in English and Maths
- Full UK Driving License with access to own transportation.
To be considered for the position you must live within a commutable distance of Leeds.
**IT Support Technician Benefits**:
- 25 days annual leave, rising to 32 days after 5 full years' service.
- All bank holidays given outside of annual leave entitlement.
- 2 week Christmas shutdown.
- Staff benefit discounts.
- Good pension opportunities
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