Customer Service Junior

3 weeks ago


Ayr, United Kingdom Castle Water Full time

**Job purpose**

Castle Water is one of the fastest-growing and most successful companies in the utility sector. Our customers include some of the largest companies and public sector bodies in the UK.

Castle Water aims to deliver the best customer service in the sector. Creating positive interactions in the workplace and between our employees and our customers will help ensure our company continues to draw new and retain existing customers. Not only have we just achieved our 10,000th 5-star Trustpilot review, but we are also winners of the recent Customer Service Excellence Award for the Perthshire Chamber of Commerce Business Star Awards.

The Accounts Department is central to our activities and provides an opportunity to use a range of relevant skills. The main responsibilities include processing customer payments, processing refunds, producing statements of customer accounts and addressing balance and payment queries.

**What will I learn?**
- Understand, generate and review customer accounts queries, taking ownership of customer queries and following them through to resolution
- Work collaboratively with team members to ensure more complex customer queries are investigated and resolved.
- Assisting and collaborating with all other area of the business when required, supporting them with Accounts queries
- Identifying opportunities for automation and improvement of business processes.
- Manage workload effectively, ensuring all tasks are completed within given timescales/KPI’s

**What qualifications or qualities are required?**
- Strong problem-solving skills with the ability and resilience to deal with challenge and ambiguity
- Excellent interpersonal and communication skills
- Competent in all Microsoft office packages including Excel, Office 365
- Must be a strong team player, with the ability to work collaboratively across functions and departments
- Ability to work under pressure and to meet tight deadlines
- Highly numerate with strong analytical skills

Pay: £12,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: Castle Water Ayr Accounts CS 2024



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