Radiotherapy Receptionist and Planning Coordinator

2 months ago

London, United Kingdom University College London Hospitals NHS Foundation Trust Full time

This post offers a unique opportunity to play a key role in the Radiotherapy service at UCLH at an exciting period of its development. The postholder will play a key role in providing a good service to patients. They will be responsible for checking patients in for their appointment, updating them on any delays and outcoming appointments. They will also be responsible for booking interpreters and transport when required.

The department sees about 2000 new patients and administers over 3000 new courses of radiotherapy treatment per year. There are 26 NHS clinical oncologists covering all cancer specialties. The department delivers radiotherapy services for a broad spectrum of cancers which include a wide range of common cancers as well as specialist treatments including a paediatric and adolescent workload, brachytherapy and isotope work, total body irradiation and sarcoma radiotherapy. Many of the patients will be coming in daily for a five-to-six-week period, so they will be able to get to know them, and help them feel at ease within the department. The successful applicant will therefore need to have good communication and customer service skills. This position will also have a strong focus on delivering an excellent patient experience.
- To provide administrative and reception services to the RT department ensuring that quality standards are maintained whilst ensuring that patients and their families receive the highest level of service.
- To greet patients and their relatives and carers in a courteous and helpful manner.
- To check-in patients on the ARIA and EPIC computer system as soon as they arrive thereby ensuring that RT staff know that the patient is in the waiting room.
- To ensure the waiting areas are kept neat and tidy at all times.
- To communicate tactfully with patients, ensuring that they are treated in a sympathetic and caring manner, including cases where there may be communication barriers or where the patient is distressed.
- To provide non-clinical advice and information to patients and their relatives and carers.
- To help patients feel at home in London by providing information on the local area, and supporting them with transport and other enquiries.
- To resolve queries from patients and their families where possible and ensure that any complaints/problems are channelled to the appropriate staff if necessary.
- To be aware of patients wellbeing whilst in the RT waiting room, contacting a relevant member of staff as appropriate.
- To inform patients of approximate waiting times, and keep them updated, liaising with medical staff, radiographers, nurses and dieticians...

For more informationregardingthe main responsibilities of the role, please refer to the attached Job Description.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

- University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
- National Hospital for Neurology and Neurosurgery
- Royal National ENT and Eastman Dental Hospitals
- University College Hospital Grafton Way Building
- Royal London Hospital for Integrated Medicine
- University College Hospital Macmillan Cancer Centre
- The Hospital for Tropical Diseases
- University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

For more information regarding the main responsibilities of the role, please refer to the attached Job Description.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

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