Service Advisor

2 weeks ago

Portsmouth, United Kingdom BMW Group Retail Full time

Snows IOW is looking for a Service Advisor.

**Your role**

As a Service Advisor, you will be the focal point for customers requiring advice, servicing, and repairs to their vehicles. You will also manage the flow of information between the workshop and the customer, always delivering excellent customer service.

Your day will include:

- Ensuring the customer receives the best possible customer service and that they are aware of all products and services available.
- Initiating documentation and maintaining customer records and follow-up systems.
- Providing customers with estimates, and notifying customers promptly when the work is complete.
- Ensuring that all jobs passed for warranty/goodwill submissions are accurately invoiced and costed.
- Preparing and presenting accurate invoices to the customer in order to obtain payment in line with company procedures.
- Monitoring progress of jobs in the workshop and advising service reception of any delays or issues.
- Providing guidance and advice on mechanical and diagnostic queries as requested by Technicians.

Monday to Friday 08:00 - 18:00 (with 1 hour for lunch) and Saturday 08:00 - 13:00 (1 in 7) rota)

**Your profile**
- Highly developed interpersonal skills and able to demonstrate experience in a customer-facing role.
- Able to plan, organise yourself and meet agreed work deadlines.
- Able to assimilate information quickly and provide considered responses.
- Strong work ethic and adaptability to change.
- Attention to detail and maintaining good, accurate quality of work.
- PC/ Web literate.
- Full clean driving licence.
- Retail automotive service experience preferred.

**Rewards**
- Highly competitive salary and bonus scheme with use of company car.
- Full training and support to help you immerse yourself in the role and Snows values.
- 30 days holiday, inc. Bank Holidays, plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary.
- Birthday day off
- Discounted MOTs, Service & Parts.
- Recommend a Friend Bonus/ Introducing a Customer Bonus.
- Life Assurance Benefit.
- Snows Contributory Pension Scheme.
- BEN - Employee Assistance Programme.
- Excellent development opportunities to learn & grow with Snows.
- Role dependant - toolbox insurance

Similar searches: Permanent, Full-time, MINI, Technical, Less than £29,999, £30,000 - £39,999

**Retailer**

Snows IOW

**Location**

Portsmouth

**Salary**

£25,000 Basic, £35000 OTE

**Ref**

SMP/DM

**Starts**

09 Feb 2023

**Closes**

09 Mar 2023

**Brand**

MINI

**Contract Type**

Permanent

**Hours**

Full-time

**Business Area**

Technical

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