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IT Field Engineer

4 months ago

Ireland, United Kingdom Clemence Rogers Recruitment Full time

IT Field Engineer
- £35,000 Belfast

Clemence Rogers are working in conjunction with our client to recruit for a highly skilled field engineer in Belfast

The role is to be based in Belfast and cover IT field support for all the Groups companies in the area (so a driving license is essential). This is a customer-facing role and requires excellent interpersonal and communications skills and the ability to buildstrong relationships with Group managers and IT users.

Key responsibilities of an IT Field Engineer:

- On-site infrastructure support and maintenance
- Incident management and service request delivery in line with IT department SLAs
- Building relationships with on-site management teams and IT users
- Project assistance for site infrastructure and software changes
- Conducting a schedule of regular visits across the Group sites
- Problem management, including root cause analysis and pro-active identification of site risks / issues
- Contributing to service improvement plans for site IT delivery
- Assistance in supporting the IT Service Desk and Infrastructure systems
- Implementing changes in line with the IT change management process and CAB
- Building close relationships with all IT teams

Requirements of an IT Field Engineer:

- Extensive experience working within an IT Service / Infrastructure team
- An understanding of modern IT Infrastructure technologies and tools including Cloud, M365, networking
- Excellent customer service and communications skills
- Relationship building across the group sites, including management teams and IT users
- Experience in IT hardware installations
- Experience in maintaining on-site server / communications room equipment
- Flexibility to be able to travel and work out of hours where required
- Driving License and transport required (although company vehicles may be provided)
- ITIL Foundation qualified (desirable)

For more information, please contact Matthew at Clemence Rogers