Head of Client Services

3 weeks ago


Exeter, United Kingdom William Pollard & Co Ltd Full time

Salary is dependant on experience.

The main duties of the role are as follows;
Responsible to: Managing Director

Responsible for: Client Services Team (currently 8 members)

**Main purpose**:
To lead, manage and develop the Client Service Team to deliver exceptional service in line with aims of The Business Plan, providing guidance and leadership for continuous improvement in all the Company’s Client facing services and activities.

**Job responsibilities**:
To achieve the departmental goals set in the Business Plan.

Lead, manage, organise resources and liaise with production to ensure that service levels and response times are in line with agreed SLAs and deadlines for internal and external clients.

To develop a culture of continuous improvement in service provision and benchmark progress.

To liaise with production and sales to ensure SLAs are achieved.

To be innovative and initiate developments as well as working within ad hoc specialist teams.

To act as the escalation and resolution point for colleagues and their Clients’ problems, suggestions and complaints.

To develop and provide reports and data as directed by the Managing Director including Client MI, Client development progress reports, forecasting, etc.).
- A competitive salary, benefits including study support and an easily accessible location on Sowton Industrial Estate are offered. Parking on site.

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday

COVID-19 considerations:
All staff to remain vigilant and test if have cold symptoms.

**Experience**:

- Team Management: 1 year (preferred)

Work Location: One location

Application deadline: 30/04/2023
Reference ID: Head of Client Services



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