Operations Tour Coordinator

6 months ago

London, United Kingdom Kuoni Tumlare Full time

About Kuoni Tumlare

At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.

Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.

We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.

About the Business / Function

The vacancy is for a role within our busy London Destination Office, where the team handle all land service bookings (attractions, coaches, restaurants, guides and activities) and support our global sales functions by providing quick confirmation with attractive conditions and offer the solution and ideas to tours.

About the Role

We have 2 vacancies, one for the specialist Japanese market and one for any nationality. As the “Tour Coordinator”, you'll be responsible not only for land service bookings such as restaurants, guides, local coaches, special requests etc., but also to coordinate the entire tour and ensure timely confirmations within budget and high level of operational quality, the tours will be associated within Benelux, UK and Ireland.

Key Responsibilities
- Tour planning including revenue control and efficient supplier selection for a different type of tours
- Booking services of series and ad-hoc tours itineraries according to sales requirements, destination specifics, budget, and supplier conditions
- Establish and keep a good relationship with all suppliers
- Ensure service bookings are planned as per the logical itinerary routing
- Handle last-minute changes when groups are on the road as well as emergency cases/calls wherever required
- To process and confirm critical services efficiently and accurately, paying attention to any special requirements of the clients
- Investigate and resolve service complaints
- Proactive communication with suppliers for critical services.
- Prompt communication within the team about updates like special deals, closures, or supplier feedback
- Support customer service team in event of major on-road issues
- Building rapport with the tourism board to gather information on new sightseeing activities or restaurant information
- Build and maintain good internal relationships with a broad range of internal stakeholders including Procurement, Accounting, Sales, and Operations, in both English and Japanese.
- Coordination with Finance team for prepayments and query resolutions

To Succeed in the Role, You Should Have:

- Working experience in DMC or Travel industry is essential.
- Good written and verbal skills are essential in both English and Japanese.
- Destination knowledge of Benelux and/or UK / Ireland is desirable.
- Computer literature - experience in working with Microsoft packages is desirable.
- Good business reporting / statistic producing skills are preferred.
- Planning and proactive work approach
- Good negotiation skill.

We Are Looking for a Person With:

- Ability to work under pressure and work independently
- Motivated and a team player with pro-active attitude
- Excellent communication and organizational skills
- Delivering Results
- Focusing on Customers & Suppliers
- Detail essential
- Analysing and improving

  • Tour Coordinator

    1 month ago

    london, United Kingdom Miki Travel Europe Full time

    Miki Travel is looking to recruit a Tour Coordinator to join the Asia Coordination team in our Destinations Management Business Division. As a Tour Coordinator you will play a pivotal role in ensuring the smooth execution of travel itineraries and maintaining high levels of customer satisfaction. The role involves liaising with clients, tour leaders and...

  • Client Services Coordinator

    5 months ago

    London, United Kingdom PGA Tour Full time

    The Best Players Need the Best People._ The International Media Coordinator is responsible for departmental support and coordination to service the PGA TOUR’s 45+ international media partnerships globally. Primary responsibilities include partnership rights management and operational support in EMEA, and supporting the TOUR’s international offices...

  • Tour Leader Coordinator

    6 months ago

    London, United Kingdom Expat Explore Travel Ltd Full time

    **About Us**: TourAxis specialises in building innovative travel brands and platforms. We aim to bring new and innovative travel products, services, technology platforms, and companies, growing these ideas from conception to start-up and scaleup phases. Our portfolio of brands includes Expat Explore, Group Tour Shop, Rail Rocker, PlugPlug, and more. As we...

  • Global Touring Operations Coordinator

    1 week ago

    London, Greater London, United Kingdom Topdeck Full time

    At Topdeck, we're passionate about delivering exceptional travel experiences that inspire our customers to explore the world.We're seeking a talented Global Touring Operations Coordinator to join our team in London. As a key member of our operations team, you'll play a critical role in ensuring the smooth delivery of our global product.This is an exciting...

  • Tour Coordinator

    1 month ago

    London, Greater London, United Kingdom fish4.co - Jobboard Full time

    Unlock the Secrets of Britain's Rich HistoryAre you passionate about sharing the wonders of Britain with visitors from around the world?British Tours Ltd is seeking a skilled Tour Coordinator to join our team in our Regent Street office. As a key member of our team, you will be responsible for planning and organizing private tours around London and Britain,...

  • Tour Coordinator

    5 months ago

    London, United Kingdom Top Tasting Tours Full time

    Job Summary: **Duties**: - Liaise with guides and customers prior to tours - Dispatch tours, ensuring all aspects of our tours are meticulously arranged and run smoothly - Liaise with suppliers to secure bookings and to update on any last minute changes - Coordinate logistics on tours - Provide exceptional customer service throughout the tour planning...

  • Tour Operations Coordinator

    1 month ago

    London, Greater London, United Kingdom Miki Travel Limited Full time

    As a key member of the Miki Travel Limited team, you will be responsible for planning and coordinating tours and excursions to deliver exceptional travel experiences for clients. Your meticulous planning and effective communication skills will ensure seamless interactions between clients, vendors, and service providers.Main Responsibilities:Develop...

  • Tour Leader Coordinator

    1 month ago

    London, Greater London, United Kingdom AXIS GeoAviation LLC Full time

    At TourAxis, we're passionate about building innovative travel brands and platforms. Our goal is to bring new and exciting travel products, services, and technology to the market, growing them from conception to scaleup phases.We're seeking a highly skilled and experienced individual to join our team as a Tour Leader Coordinator. This role will involve...

  • Tour Operations Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Frieze Publishing Ltd. Full time

    Frieze Publishing Ltd. seeks a highly organized and detail-focused individual to support the tour operations at The Armory Show 2024. As a key member of our team, you will be responsible for setting up audio equipment for public tours, ensuring a seamless experience for our visitors.About the RoleThe ideal candidate will have excellent problem-solving...

  • Operations Coordinator for Music and Arts Tours

    5 days ago

    London, Greater London, United Kingdom MARTIN RANDALL TRAVEL Full time

    About the RoleMartin Randall Travel is a pioneering travel company that specializes in unique music and arts experiences. We are seeking an Operations Coordinator to join our team, working on various tours and events.Key ResponsibilitiesCoordinate logistics for tours, including booking hotels, transportation, restaurants, and visits.Collaborate with...

  • Global Touring Operations Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Topdeck Full time

    Job Summary:The Crew Liaison is a crucial role in assisting with the delivery of the Global Touring vision of providing the best experience for every customer. Reporting to the Operations Manager, this position plays a key part in leading the remote working crew to achieve operational excellence.Key Responsibilities:Assist with the execution of brand...

  • Tour Guide

    5 months ago

    London, United Kingdom Page Personnel Full time

    Tour Director - Brilliant established company, growing in London. So much progression **About Our Client**: The company was founded several years ago by an ex Wall Street Banker. He established the company in Rome and they have been exceptionally successful there and taken massive market share. They established in London a few years ago and now need a Tour...

  • Global Touring Operations Coordinator

    5 days ago

    London, Greater London, United Kingdom Topdeck Full time

    The estimated annual salary for this role is £45,000.">Job Description:We are seeking a skilled and experienced Crew Liaison to join our Global Touring team. As a key member of the operations team, you will play a vital role in ensuring the delivery of exceptional customer experiences across our global destinations.Key Responsibilities:Assist with the...

  • Tour Operator Specialist

    5 months ago

    London, United Kingdom Vamonos Recruitment Full time

    **Have you worked within Student Group Travel or Group Travel in the UK?** **Do you have Group Travel Operations experience?** **Do you have good geographical knowledge of the UK from a tourism perspective?** Vamonos Recruitment are delighted to be working exclusively with a leading language schools organisation who are looking for a Group Services...

  • Freelance Tour Operator

    5 months ago

    London, United Kingdom Arrow Associated Solutions Full time

    **Freelance Tour Guides Wanted - London, Oxford, Bristol** **Description**: WHEREUKTOURS, a leading provider of guided walking tours in the UK, is seeking passionate and knowledgeable freelance tour guides to join our team in London, Oxford, and Bristol. As a freelance tour guide, you will lead engaging and informative walking tours of these historic...

  • Freelance Tour Operator

    5 months ago

    London, United Kingdom Arrow Associated Solutions Full time

    **Freelance Tour Guides Wanted - London, Oxford, Bristol** **Description**: WHEREUKTOURS, a leading provider of guided walking tours in the UK, is seeking passionate and knowledgeable freelance tour guides to join our team in London, Oxford, and Bristol. As a freelance tour guide, you will lead engaging and informative walking tours of these historic...

  • Tour Operations Executive

    6 months ago

    London, United Kingdom French Selection Full time

    London Ref: 4170GO1 **COMPANY PROFILE** Our client is a well-established tour operator specialising in creating tours in Great Britain and Ireland **RESPONSIBILITIES** **Tour Operations Executive** **Salary: up to £30,000 p.a. ( Depending on experience)** **Location: North-West London** **Ref: 4170GO1** **Full time permanent position - Flexi office...

  • Tour Operations Director

    5 days ago

    London, Greater London, United Kingdom Walks Full time

    About Us:Walks and Devour are global leaders in the tours and activities industry, part of the City Experiences family.We are a passionate, curious team of travel enthusiasts dedicated to creating unforgettable experiences.Job Summary:We are seeking a dynamic and performance-oriented professional to fill the role of Ground Operations Manager.The ideal...

  • Tour Operations Manager

    2 weeks ago

    London, Greater London, United Kingdom Topdeck Full time

    Global Touring: A Career in Travel ExcellenceAbout Us:Global Touring is a leading tour operator that offers life-changing travel experiences to customers around the world. Our two dynamic brands, Topdeck Travel and Back-Roads Touring, cater to different customer segments and provide unique experiences.We're looking for an experienced Tour Operations Manager...

  • Tour Operations Supervisor

    5 months ago

    London, United Kingdom TAG UK Full time

    **The Who** In 1988, our founders had an ambitious dream to form the largest specialized travel company in the world—to set the example of how touring and travel should be done. The belief that travel is one of the most emotive experiences you undertake and our ambition to make this experience the absolute best it can be for the traveller, has...