OTC Specialist

OTC Specialist

**WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE**

The scope of the role is all of the Managed & Leased Hotels in the HAFS (Hilton Accounting & Financial Services) model in the UK & Ireland.

The role will be working as of part of a team of 4 (Subject Matter Experts) Specialists, operating at a single location in the UK.

The Credit Controller will be responsible for ensuring that the hotel-retained activities are performed in line with timeliness and quality SLA & KPI targets. The role will assist to resolve transactional queries where necessary.

The Credit controller will also partner with the HAFS team and Hotel Operations to identify & implement process improvements for the Tower, and the role will be targeted with driving improvements in KPI performance and reducing exception-handling for the Hotel teams involved in all aspects of the Credit control processes. The current operations involve a considerable amount of reactive transactional firefighting, and this role will be tasked with driving process improvements & reducing Hotel query handling in this credit process Tower for all Hotels in scope.

Key stakeholders will include FP&A team, Hotel General Managers, HODs, Hotel Operational teams, Corporate Functional teams, Compliance team, and HAFS team.

The Salary for this role is between £22,660 and £24,000 a year DOE

**A WORLD OF REWARDS**
- ** Personal Development**
programmes designed to support you at every step of your career
- **A chance to make a difference**
through our Corporate Responsibility programmes - Find out what and how we are doing ()
- **Team Member Travel Program**:

- **Team Member Referral Program**:

- **High street discounts**:
with Perks at Work
- **Holiday**:
28 days

including bank holidays (increasing yearly to up to 33 days)
- **Discounted dental and health cover**:

- **Discounted Taxi**
when public transports stop running
- **Short Term accommodation**
to support your relocation from other area of the UK
- **Guest Experience Day**
1 night stay with dinner and breakfast

after successfully passing probation
- **Modern and inclusive**
Team Member's areas
- Work within a team of Finance specialists to build on deep credit and accounts receivable process knowledge to lead the Operations Finance efforts to optimise performance.
- Use RCA (Root Cause Analysis) tools and trend analysis to identify fixes and improvements in processes to reduce and/ or remove exception-handling by the hotel teams in the functional Tower.
- Act as an escalation for unresolved queries by the Hotel Operations teams
- The role will require travel, especially to hotel teams.
- Work with a Process Improvement mind-set to ensure understanding and compliancy at property.
- Work closely with your fellow Accounting & Control Specialists to drive consistency and improvements across all the functional Towers in the HAFS model.
- Act as holiday cover for your fellow Specialists.
- Performs other duties and responsibilities as assigned or required.
- Report irregularities and non-compliant situations to General Manager and Regional Finance Director as required by corporate guidelines

**Experience**
- Minimum of 1 year's relevant work experience Knowledge of Tower operations to include all aspects.
- Ability to exercise sound judgement and decision making skills
- Excellent written and verbal communication and comprehension skills
- Ability to work well under pressure and effectively handle multiple, concurrent demands and appropriately prioritize responsibilities
- Must possess the ability to analyse large amounts of data/information efficiently and accurately.
- Ability to learn and perform all essential job functions accurately and safely with mínimal direct supervision, within initial training period after employee begins work.

**EVERY JOB MAKES THE STAY.**

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.

**Find out more about all our brands and hotels