Outpatients Booking Clerk

The post holder will be working within a team to support the smooth running of outpatient booking management for patients at MYHT. This will involve close liaison with a wide range of internal and external staff, particularly direct telephone conversationswith patients on a daily basis.

The post holder will ensure that patients are treated in the appropriate settings and order and that all clinics are utilised to capacity.

The post holder will provide efficient, clear systems of communication and administration to enable the department to run effectively and smoothly.

Key Duties:

- To provide a welcome to the patients who are in contact with the department
- The post holder will be responsible for designated clerical duties in the department
- Play a lead role with administrative tasks in the department e.g. utilising IT systems in line with the departments Key Performance Indicators
- Promote effective customer focused communication with patients and service users.
- To respond to telephone and / or face to face enquiries complying with departmental guidance
- Request, cancel and re-arrange appointments in line with local and national targets.
- To assist with the confidential management of all types of patient record and ensure that all documentation is returned to the appropriate department is accurately complete and promptly dispatched.
- To be responsible for the accurate and timely storing/scanning of records, e.g. referral letters.
- To report maintenance and domestic repairs to appropriate wards/departments on instruction from the departmental manager.
- Assist with the preparation of patient records for outpatients in a timely manner as and when required.
- Operate trust IT system’s - ensuring correct data is held on the departmental database & Trust systems, and update as necessary.
- The post holder will give relevant assistance and training as and when required to support all colleagues.
- To arrange transport as necessary for the patient in accordance with requirements of the department.
- To carry out general administration duties and provide clerical assistance, as required.
- To send and receive faxes in a 'safe haven’ environment as per Trust policy.
- Ensure that all hospital records are tracked and booked using the Trust’s File Tracker computer system.
- Receive, sort and distribute goods and post delivered to the ward/department.

Hours of work are Monday to Friday 9am-5pm (37.5 hours a week). Duration of the role is 6 months initially with the view of extension.

Taskmaster Resources is operating as a recruitment business for this vacancy.