Senior Digital Administration Specialist

3 weeks ago

London, United Kingdom East London NHS Foundation Trust Full time

The Senior Digital Administration Specialist is a key member of the Digital Administration and Project Initiation Team.

The Digital Administration and Project Initiation Team comprises of the following functions:

- Digital Administration
- Digital Project Initiation
- Digital PMO
- Digital Communications
- Digital People Participation

The role is responsible for leading and supporting the Digital Administration and Project Initiation Team in the delivery of a comprehensive confidential high quality administrative service to both the Senior Team and Digital Leadership Teams.

**The Digital Administration and Project Initiation Team will**:

- Act as a central point of contact regarding digital administration for the digital department
- Deliver a high level of administrative support to Senior Digital Leadership team and Digital Leadership Team
- In collaboration with the Communications Department, coordinate communications from the Digital team to the wider Trust
- Act as the Digital ‘site manager’ including the front of house function
- In collaboration with the People Participation Team represent the digital needs from a service user perspective
- Work collaboratively to ensure that all team functions are met in a timely manner to support the various digital teams to meet their deadlines

This lead role incorporates customer care, vendor or relationship management, operations, and communications co-ordination. For all these functions, the post holder is expected to understand, meet or exceed their customers' requirements and have the ability to communicate complex digital administration related issues to digital and non-Digital staff.
- Provide visible leadership and promote continual improvement in quality, performance and delivery of Trust objectives within Digital Administration Team
- Day to day management of the Digital Administration Team
- Organisation and planning of administrative support to the Senior Digital Leadership Team in collaboration with the Digital Administration and Project Initiation Manager
- Lead and manage the ELFT Clinical Information and Safety Governance process
- Lead on the administration of key Digital departmental meetings
- Organisation and planning of workload within Digital Administration Team prioritising accordingly to ensure a timely delivery to meet deadlines
- Develop and maintain effective relationships with key stakeholders internally and externally providing regular feedback and update reports
- Develop the business and planning processes throughout the department to deliver services to required standards and within the available resource base

Our mission is to make a positive difference to people's lives by improving their quality of life and ensuring they are digitally included. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
- Ensure the efficient organisation of the services within Digital Administration team making best use of capacity to deliver activity within the terms of Service Level Agreements (SLAs) and with cost effective utilisation of staff and non-pay resources
- Deputise for the Digital Administration and Project Initiation Manager as require
- Lead, mentor and motivate staff within the Digital Administration team to deliver and improve services
- Develop and maintain effective relationships with key stakeholders internally and externally requiring strong negotiation skills to manage competing priorities and ensure actions take place in a timely
- Prioritise workload for the Project Initiation team as required to meet business needs and customer requirements
- Work collaboratively with the Digital Administration & Project Initiation Manager, the Digital Leadership team or other colleagues to develop processes to ensure that service delivery, development and improvement plans are developed, implemented and reviewed
- Ensure that service delivery standards are achieved
- Provide leadership cover across administration services for the Department

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