Brokerage Officer

2 weeks ago

London, United Kingdom Omega Recruitment Group Full time

**Job Title: Brokerage Officer**

**Contract type**:Temporary 3-6-months+ / Ongoing (though opening assignments are often, extended by clients on a longer-term basis).

**Sector**:Local Government

**Location: Lambeth**

**Start Date**: ASAP, immediate starters with a short notice period (_If currently working, please state what is your current notice period on your CV or cover letter)_

**Hours Per Week**:Full-time position

**Start Time**:9:00 AM

**End Time**:17:00 PM

**PAYE Rate**:£21.92ph

**Umbrella/Ltd Pay Rate ph **:£27.41ph

**The main purpose of the post**

***

To procure, arrange, and broker all care placements, extra care, and domiciliary care packages for service users with more complicated needs both within and outside of the existing commissioning and procurement frameworks. Additionally, it assists with quality assurance and monitoring of direct payments to ensure compliance and proper use of funds by service users. Finally, daily referrals for care packages should be managed to ensure that they are placed in a timely manner while adhering to the best value and quality assurance principles.

**Key Responsibilities**

**The primary responsibilities of this role include**:
1. Arranging effective and cost-efficient care solutions for individuals with complex and specialised needs.

2. Negotiating fees for short-term home care packages and nursing/residential placements outside of the existing supplier list.

3. Providing high-quality advice, information, and support to service users, carers, families, and relevant agencies to enable them to choose the most appropriate service based on the individual's assessed needs and care requirements. This will involve working with various teams, including those catering to individuals with learning, physical/sensory disabilities, mental health needs, dual diagnosis, and older people.

4. Collaborating with care managers, service users, and their families to identify suitable service providers that meet their needs and offer value for money.

5. Maintaining management information systems and updating relevant teams on changes to client status.

6. Ensuring that all services are procured within the relevant commissioning and procurement frameworks.

7. Conducting research and providing information about local services, networks, and activities, community resources, and opportunities for service users, including associated costs.

8. Coordinating arrangements to facilitate the timely discharge of patients from hospitals on weekends or outside of normal working hours.

9. Using information received to initiate reassessments and reviews due to changing care needs for existing service users.

10. Duties include logging and monitoring complaints according to established procedures, maximising occupancy in our block care homes, supervising and managing staff, providing coverage for colleagues and line managers, collaborating with care managers to identify suitable supported/extra care accommodations, coordinating extra care voids and allocations, attending meetings as needed, amending and closing care packages, setting up new customers and generating invoices, supporting accurate IT recording systems, resolving financial queries in a timely manner, updating non-standard financial assessments, organising and prioritising work, participating in supervision and personal development discussions, and ensuring providers are approved by the Care Quality Commission.

**Requirements**:
**Skills & Attributes**:

- Ability to collaborate with team members and contribute to team success
- Openness to acquiring new skills
- Openness to adopting innovative approaches to service delivery and assisting in devising novel ways of working
- Capacity to think creatively about alternative methods for improving service delivery
- Ability to function effectively within a team setting and work cohesively to achieve agreed objectives
- Demonstrating integrity and honesty in all actions, particularly during challenging situations or when others are upset or frustrated
- Showing proficiency in problem-solving on both micro and macro levels
- Demonstrating ability to communicate effectively with diverse groups, including internal staff and service providers
- Ability to convey ideas and thoughts verbally, in writing, and with enthusiasm and passion
- Demonstrating ability to negotiate and empathise with others' predicaments.

Work Experience Experience of providing administrative support to a large multi-disciplinary team. Experience of being part of a team providing a customer focussed service. Experience of using a computer for word processing and creating / maintaining databases to produce reports. Experience of document management and developing and administering support procedures. Experience of operating filing systems. Experience of specialist software systems including Archibus CAFM / CMIS and Permit to Work systems. Experience of the processes and terms used in the Supply chain

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