Traincare Assistant

As part of the Abellio Group, West Midlands Trains delivers around 1,300 train journeys a day, for more than 60 million passengers a year, across our two brands - West Midlands Railway and London Northwestern Railway.

We are committed to delivering a safe and reliable train service, by investing in our fleet of trains, stations and employees. As part of this investment, we are looking to recruit a **Traincare Assistant **on a **full-time, permanent **basis, based in **Birmingham New Street.**

This is a vital role to ensure the train environment meets our customers' needs. You will be responsible for carrying out delegated cleaning duties in accordance with agreed procedures.

**What does the job involve?**
- Working to the instruction of the Depot Manager.
- Carry out delegated cleaning duties in accordance with agreed procedures (the VCI sets these standards). (To include litter picking, remove g graffiti, removing unauthorised stickers, cleaning and replenishing toilets, the cleaning of bio-hazards and safe removal and correct disposal of sharps.)
- Use of specialist cleaning chemicals and equipment.
- Take responsibility for Materials and equipment provided to carry out tasks required.
- Complete audit sheets as required.
- Disposal of rubbish removed from trains at the correct location in the appropriate manner.
- Taking of units at Outstations as required.
- Report non-conformances to Supervisor/Depot Manager.
- Remove full bin liners and re-line on train bins when found full or nearly full.
- Fir seat reservation labels/campaign/Promotional literature where required by local arrangements.
- Ensure compliance with processes and procedures in respect of the Environmental Management System to ISO14001 quality and safety systems.
- Ensure that all activities are carried out safely and in accordance with laid down procedures, and all accidents/incidents are reported immediately o the cleaning supervisor/Depot Manager.
- To interact with passengers and Train Crew and promote a professional approach to on train cleaning.
- Top up screen washer bottles as required.
- Required to wear the provided uniform and present a good image for the Company.
- Carry out cleaning duties at other locations.
- Clean mess room on a rotational basis.
- Clean toilet facilities on a rotational basis.
- Carry out periodic inspections of official walking route at Northampton River sidings; report all defects to Supervisor or Depot Manager.

**What skills and experience do I need to do the job?**
- Knowledge of cleaning procedures.
- Use of special chemicals.
- Good communication skills both written and oral.
- Driving licence advantageous for use with company vehicles.
- COSHH awareness.
- PTS
- DP
- Attain and maintain competence to operate hand points.
- First Aid at Work (Voluntary)
- Knowledge of cleaning performance regime.
- Attain Bio hazard/Sharps certification.
- Emergency train evacuation.
- HOT protocol.
- Attain customer awareness certification.
- Attain safety awareness certification

**What are the salary and benefits?**
- £21,504 progressing to £25,392 upon successful completion of probation + allowances
- Final salary pension - one of the best pension schemes available
- Free travel on all our trains and those of other train companies within our parent group company - for you, your partner and any dependent children
- 75% off all other train company travel tickets
- Retail discounts
- Career development opportunities

Applications will be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary records.