Customer Service Advisor
4 months ago
We’re looking for a highly motivated** Customer Service Advisor** to complement our fantastic team in our Lettings Support Centre in Cardiff**.** As a Customer Service Advisor you will provide** property management **and **tenancy administration support services **to branches, landlords and tenants.
**Due to the location of the office, a full driving license and access to a vehicle will be required.**
We offer a clear, defined career path, support to study for relevant job qualifications and a fantastic reward and recognition scheme, all wrapped up in a fun and positive working environment.
**What’s in it for you?**
- Support in training towards ARLA - NFOPP qualifications
- Industry leading training and development
- Demonstrable career ladder
- Opportunities for progression
- Collaborative, rewarding and fun environment
- Team incentives
The wellbeing of our staff is of the utmost importance to us, which is why our corporate charity partner is MIND. Not only did we top up pay for all furloughed staff during the pandemic to ease any financial concerns, we also have in place a variety of ongoing mental health initiatives and an employee assistance programme to help with worries about all aspects of life.
**Key responsibilities of a Customer Service Advisor**:
The main purpose of your role is to provide a property management and tenancy administration support service to branches, landlords and tenants. You will also co-ordinate and liaise with contractors to ensure repair/maintenance works are carrier out in time and to agreed standards and co-ordinate and arrange relevant statutory safety checks.
**Skills and experience required to be a successful Customer Service Advisor**:
- Understanding of operations within an estate agency business
- Outstanding Customer Service skills
- Solid administration skills
- Resilient, positive, numerate and detail oriented
- Organised and able to prioritise workload in a faced paced environment
- Excellent verbal and written communication skills
Our existing Customer Service Advisor team comes from a diverse range of backgrounds including Customer Support, Call Center, Retail, Hospitality, Leisure and Care sectors.
**Connells Group**, one of the largest and most successful **estate agency** and **property services** providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines **residential sales** and **lettings** expertise with a range of services including **new homes**, **mortgage services**, **surveying**, **conveyancing** and more
CC00325
Job Reference: CC00325
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