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Senior Claims Handler
5 months ago
**Claims Handler / Senior Claims Handler - Commercial
Full time Permanent role
Competitive salary plus amazing benefits
Based near Kingston upon Thames**
This role offers you the opportunity to play an integral part in this high-performing team, where you will manage your own varied caseload of claims and provide expert claims relationship to our clients.
Key Responsibilities
- Maintaining and managing your own personal caseload of claims
- Handling claims that fall within the agreed definition of 'Large Loss’ on referral and ensuring policy cover has been correctly interpreted
- Taking notifications from clients, setting up new claims and handling the process from start to finish
- Effectively negotiating with Insurers, Accident Management companies, Solicitors and Third Parties to keep the process moving
- Ensuring clients are kept updated and informed during the claims process, whilst managing expectations and assisting with settlements
- Producing and collating claims data and analyse trends
- Developing relationships with insurers and suppliers
- Scrutinising Insurer claims reports
- Delivering case studies to the Claims team to provide collective learning opportunities
- Attending client meetings and field visits with Client Managers/ Executives
- Liaising effectively with Commercial Client Managers and Executives to gain an in-depth understanding of each case
- Negotiating with Insurers to ensure the best outcome for your clients.
Person Specification
- An excellent knowledge handling motor vehicle fleet and/or motor trade (road risk) claims, property damage claims, pre-action protocols and timeframes within portability on Liability claims
- Risk Management advice experience; including spotting claims trends and the remedial action needed.
- Effective, confident & considerate communication and an ability to adapt your communication style accordingly
- Negotiation skills and decision-making confidence
- Ability to work under pressure in a varied environment
- Flexibility in your approach and a willingness to learn
- Resilience - able to deal with multiple priorities and demanding deadlines
- Problem solving skills - you must enjoy a challenge
- Organisation, accuracy and attention to detail
- Passion, energy and a strong customer service ethos
- Empathy and patience preferably with experience of dealing with vulnerable customers
- Agile and intuitive thinking; an ability to make decisions quickly and confidently
- Team Working - comfortable working within a team environment and getting to know your team mates
- IT confidence and, ideally, experience of using the Acturis broker system
- A CII qualification (or prepared to start and commit to your Cert journey and beyond).
