Case Coordinator

3 weeks ago

London, United Kingdom St Mungo's Full time

**Are you looking for an opportunity where your skills will make a difference in helping to end homelessness and rebuild lives?**

The St Mungo’s Pan London Rough Sleeping Teams (No Second Night Out and Somewhere Safe to Stay) provide a rapid response service, intervening to ensure no one needs to sleep rough, our work is ongoing and we are currently looking for Coordinators to join our East London Turnaround Hub and our South London Staging Post. The NSNO services ensure those at risk of rough sleeping can be directed to services suitable to their immediate, medium and longer term needs.

In the role of Case Coordinator you will work flexibly to support clients where they need us the most:

- Playing a central role in coordinating the day to day case work of the Assessment hub team to ensure high quality personalised casework.
- Work in partnership with local authorities, accommodation services, statutory and voluntary agencies to ensure that clients move on from the service into the appropriate accommodation with the correct support in place.
- Line manage and provide essential support and supervision to Assessment and Reconnection Workers.
- In this non-shift role you will work mainly within normal office hours Monday - Friday, however, on occasion you may be asked to work flexibly in order to support the team or a particular client on an evening or weekend.
- Work flexibly across our triage hub, and other emergency hotel locations as required.

**About you**

We are looking for someone with:

- Experience of communicating, liaising and negotiating with internal and external to a high level.
- Experience of client case management and the resilience to achieve and meet agreed outcomes.
- The ability to manage complex behaviours and motivate staff and clients to achieve outcomes with a creative and person centred approach.
- The ability to coordinate a project or team in a homelessness service and provide reconnection advice.
- Excellent communication skills and the ability to work with others whilst managing your own time.
- Above all we are looking for inspirational, committed individuals who have a genuine desire to support people to rebuild their lives.

**How to apply**

**Closing date: 10am on 30 March 2023**

**Interview and assessments on: Tuesday 11 April

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