Customer and Corporate Portfolio Lead

2 weeks ago

Bristol, United Kingdom National Highways Full time

**Your new role**

We have a fantastic opportunity for a Portfolio Lead, to join our growing Digital Services directorate in Bristol or Guildford.

As a Portfolio Lead within the Business Partnering Team, you’ll be accountable for strategic planning, overseeing the co-development and delivery of Strategic Roadmaps and building out a demand pipeline for the consumption of Digital Services. In addition, you will support the Business Partner across a number of cross cutting change initiatives.

**What you’ll be leading on**
- Lead strategic planning activities across key business directorates including the development and management of the Strategic Roadmap
- Oversee Demand Management and the collation of business needs to align to core service offerings and work with solutioning leads to identify the creation of new services
- Work across Digital Service teams including Strategy, Governance, Programme Delivery and Service Operation functions to manage resource requirements, mobilisation of projects, identifying and actively managing portfolio risks, issues and dependencies
- Track and report financial spend identifying and escalating any variations to budget within the portfolio, and support the wider DS Directorate’s forecasting and business planning activities including Directorate Consumption Management activities.
- Champion the voice of the business to lead the prioritisation of demand, triage discussions, facilitating technical review meetings and supporting various governance meetings at a CIO level
- Management of Relationship Managers through providing visibility of portfolio priorities, pipeline, resource allocation and workload management
- Optimise the team’s performance and delivery, actively address the most complicated risks, issues and dependencies including where ownership exists outside of the team or no clear ownership exists, identify innovative ways to unblock issues.
- Lead continual planning processes in a complex environment and plan beyond product delivery, identify dependencies in plans across services and coordinate delivery.
- Communicate effectively across organisational, technical, and political boundaries, understanding the context, successfully react and respond to challenge.
- Build strong stakeholder relationships, whilst managing their expectations and facilitating discussions about risk and complexity within constrained timescales
- Build, maintain, influence and motivate the Business Partner team, giving and receiving feedback, facilitating the feedback loop and accelerating team performance.
- Understand and explore industry trends for asset management technologies, services and processes and develop the team’s knowledge in this area.
- Deputise for the Business Partner where required and act as the initial point of escalation for the Line of Service portfolio.

**To be successful**
- Strong stakeholder management or business facing experience where you have acted as the primary point of contact
- Experience in understanding and exploring industry trends for emerging Operational Technologies, Digital Design and Construction Services, and corporate technology services.
- Experience in supporting preparation of annual business planning cycle and forecasting with strong business, and financial acumen with experience of supporting budget management and planning
- Experience or awareness of understanding how large Capital Delivery / infrastructure organisations operate and the needs of Digital Services in construction environments
- Significant experience of developing technology roadmaps and aligning delivery with business strategies
- Experience of managing a portfolio of services / demand pipeline aligned to a specific line of service and of managing teams and resources in complex environments with high safety standards

**A bit about us**

The Digital Services Directorate is a growing and vibrant team and there has never been a better time to join us as we go through our transformation programme. We are helping to transform the way National Highways operates by delivering digital, data and technology services from frontline to back office, in a modern and efficient way. Our vision is to develop integrated information and technology that empowers our colleagues and provides real time information to our customers, integration with intelligent vehicle and transport systems as they develop, to improve journey safety and reliability.

**Want to know more?

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