Customer Service Coordinator

2 months ago


Leicester, United Kingdom Trelleborg Industrial Solutions - Antivibration Solutions Full time

Do you want to make a lasting difference for our customers and the environment? Start shaping industry from the inside.

**Who are we?**

Trelleborg Industrial Solutions (TIS) is a global leader in innovative polymer-based solutions for key industries and critical infrastructure. We are one of two Business Areas within the Trelleborg Group, with a total of about 6 200 employees around the world.

**As a Customer Service Co-Ordinator your responsibilities will include**:

- Manage customer accounts from the factory aspect including building a positive relationship with the customer and driving improvements on customer KPI.
- Forecast management by reviewing contract with sales and liaising with demand planner and S&OP management pro-actively.
- Order management includes order vetting, order entry and resolving general enquiries on existing orders.
- Collaborate internally and externally on escalations to manage prioritization during resources shortage.
- Compliance management on customer delivery related declarations and approvals
- Support quality compliance by logging of operational customer concerns and address customers’ concerns internally
- Receivables management including supporting finance in raising of operationally credit requests and gaining approval in accordance with the current Delegation o Authority.
- Drive and optimize turnover and delivery KPI.
- Excellent communication skills both verbal and written across all business levels (internal & external).
- Experience in Microsoft office to a good standard.
- Organised and able to work under pressure whilst also maintaining a high level of attention to detail.
- Experience of working with ERP systems.
- Another language in addition to English would be desirable but not essential.

**Application Process**

**Call to Action**

At Trelleborg our people are #shapingindustryfromtheinside



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