Scottish Ambulance Service

3 weeks ago


South Queensferry, United Kingdom Pertemps Scotland Full time

**Call Handler - Scottish Ambulance Service, South Queensferry**
Pertemps are delighted to bring various Call Handler posts to the market, based in South Queensferry. We are looking for professional individuals who have previous customer service experience, work effectively with a team and are excited for an opportunityto work with Scottish Ambulance Service.
- Temporary ongoing contract (min of 6 months) with potential extension
- **£12.23 per hour - £21.28 per hour **dependant on shifts worked
- Successful applicants will be expected to work 5 days out of 7. Various shifts including dayshift, backshift, nightshift and weekends
- Full training provided for 2 weeks

**The Role**:

- You'll electronically record the details of the call, including exact locations and what happened. The call is then automatically transferred to dispatch who will make sure the right assistance gets to the patient.
- You will take a variety of calls assisting Police, Fire, Coastguard services and GP surgeries, OOH & NHS24. You may be required to provide reassurance that help has been arranged

**Key Responsibilities**:

- Answering a high volume of calls from Police, Fire, Coastguard, GP surgeries, OOH & NHS24
- Keeping the caller calm to get valuable information
- Finding out accurate details to determine the nature of the call and location
- Providing reassurance and support to callers whilst emergency services are dispatched
- Logging all information from the call on to the system accurately

**Essential Skills**:

- Be able to work under pressure in a fast-paced environment
- Be able to remain calm under pressure and provide reassurance to callers
- Be resilient in approach
- Be flexible in your approach to days/hours of work
- Have great listening skills
- Be a strong communicator
- Have strong IT skills including quick typing and accuracy skills
- Be compassionate and empathetic
- Have Critical thinking skills and decision making
- Be able to work as part of a team
Due to the nature of work, you must also be able to pass a Disclosure Scotland check.



  • South East, United Kingdom Welsh Ambulance Service NHS Trust Full time

    The Clinical Directorate are delighted to share that some exciting opportunities have become available in the South East Region for the position of Health Board Clinical Lead. The roles available include both secondment and permanent positions. We are looking for talented, energetic and forward-thinking individuals. The successful applicants will be working...

  • Contracts Officer

    2 days ago


    Cambuslang, South Lanarkshire, United Kingdom Scottish Fire and Rescue Service Full time

    The Scottish Fire and Rescue Service would like to invite applications for the post of Property Officer based in West Region on a permanent basis. This is a full-time opportunity, working 35 hours per week. This is a full time post however applications from individuals seeking to work on a part time, job share or flexible working basis would be...

  • Property Officer

    2 days ago


    Cambuslang, South Lanarkshire, United Kingdom Scottish Fire and Rescue Service Full time

    The Scottish Fire and Rescue Service would like to invite applications for the post of Property Officer based in West Region on a permanent basis. This is a full-time opportunity, working 35 hours per week. This is a full time post however applications from individuals seeking to work on a part time, job share or flexible working basis would be...


  • South East, United Kingdom Scottish Water Full time

    Together we are Trusted to Serve Scotland. It’s not every job where you make a difference for the people of Scotland. But it’s what’s behind every job here. Our work keeps Scotland’s water flowing, from reservoir to tap - and from sewer to treatment plant. Do your bit by joining our team as a Management Assistant to support the Water Operations...


  • South Lanarkshire Area, United Kingdom Scottish Fire and Rescue Service Full time

    The Scottish Fire and Rescue Service would like to invite applications for a permanent post of Accountant, based in Cambuslang on a permanent basis, though flexibility re location will be considered. The post will be on a full-time basis, working 35 hours per week. The successful candidate will be required to contribute to the provision of accountancy...

  • Front of House Staff

    3 weeks ago


    South Queensferry, United Kingdom Sodexo Part time

    Job Introduction Heritage Portfolio are currently looking for Front of House staff to add to their casual team at Stables Kitchen We are looking for passionate, enthusiastic and motivated individuals to join our team.Full time and Part time hours available ...

  • Front of House Staff

    3 weeks ago


    Queensferry, United Kingdom Sodexo Prestige Venues & Events Full time

    Heritage Portfolio are currently looking for  Front of House staff  to add to their casual team at Stables Kitchen We are looking for passionate, enthusiastic and motivated individuals to join our team. Full time and Part time hours available Welcoming guests, taking orders and serving food and beverages to guests Care about customer satisfaction...

  • Control Room Operator

    4 weeks ago


    Queensferry, United Kingdom Mobiie Full time

    Main Purpose: Delivery of effective and efficient day to day Traffic Scotland service to the travelling public. Monitoring the Scottish Trunk Road Network and providing remote assistance during incidents, breakdowns, road works, major events, poor weather conditions and other circumstances which affect journey times and the travelling public. The post is...

  • Front of House Staff

    4 weeks ago


    Queensferry, Edinburgh, United Kingdom Sodexo Full time

    Job Introduction Heritage Portfolio are currently looking for Front of House staff to add to their casual team at Stables Kitchen We are looking for passionate, enthusiastic and motivated individuals to join our team.Full time and Part time hours available Role Responsibility Welcoming guests, taking orders and serving food and beverages to guestsCare about...


  • Queensferry, United Kingdom Sodexo Full time

    Job Introduction Hopetoun House are currently looking for **Food and Beverage Staff** to join their team. It is one of Scotland’s finest Stately Homes and is managed by the Hopetoun House Preservation Trust. Hopetoun currently welcomes around 50,000 visitors per year and is graded as a 5 Star attraction by Visit Scotland. **We are looking for**: -...


  • Queensferry, United Kingdom Sodexo Full time

    Job Introduction Hopetoun House are currently looking for **Food and Beverage Staff** to join their team. It is one of Scotland’s finest Stately Homes and is managed by the Hopetoun House Preservation Trust. Hopetoun currently welcomes around 50,000 visitors per year and is graded as a 5 Star attraction by Visit Scotland. **We are looking for**: -...


  • South Kesteven, Lincolnshire, United Kingdom ECO Magazine Full time

    Ocean Career: Scottish Government Marine Directorate Science Assistant Chemist ECO Posted On January 29, 2024 Do you have good analytical chemistry skills and interested in working for an organization focused on the assessment and protection of the Scottish marine environment and the people it supports? If you do, you may be interested in joining our group...

  • Job Trainer

    3 weeks ago


    Rotherham, South Yorkshire, United Kingdom Sja's West Full time

    This is an opportunity to join us at an exciting time, as a Trainer you will play a pivotal role to deliver and assess St John Ambulance courses to the required standard and content. Do you want to make a difference and be part of an organisation that has been helping save lives for more than a century? St John Ambulance are the first-aid, health & safety...


  • South Kesteven, Lincolnshire, United Kingdom Energy Jobline CVL Full time

    A prominent, family-owned, general building contractor in Central Scotland is seeking an Estimating Manager to join their team. With a reputation for delivering quality work, and maintaining strong relationships with loyal clients, this role offers the opportunity to estimate for a wide variety of privately negotiated contracts and competitive tenders across...

  • Unit Manager

    4 weeks ago


    South Shields, Tyne and Wear, United Kingdom Sja's West Full time

    Volunteering is a fantastic way to enhance your CV, meet new people, and learn lifesaving skills. No one should die because they needed first aid and didn’t get it. St John Ambulance teaches people first aid so they can be the difference between life and death, and you can help us do this. As Unit Manager you will be responsible for the overall...

  • Field Engineer

    3 weeks ago


    East Ham South, United Kingdom Morson Talent Full time

    Our client is currently undergoing a Project to Upgrade ambulances throughout the UK, and is seeking a Mobile Engineer to join the Project covering stations in the South West area of the M25. You will be required to undertake new build installs, planned maintenance and fault rectifications on a range of Radio Communication / Communication systems found in...

  • Unit coordinator

    4 weeks ago


    South Shields, Tyne and Wear, United Kingdom Sja's West Full time

    No one should die because they needed first aid and didn’t get it. St John Ambulance teaches people first aid so they can be the difference between life and death, and you can help us do this. As Unit Manager you will be responsible for the overall management of your St John Ambulance All Services unit. You will do this by leading meetings, organising...


  • Hamilton, South Lanarkshire, United Kingdom Scottish Childminding Association Full time

    Childminding Development Officer (CDO) - 30 hours SCMA is a national Third Sector and membership organisation that promotes childminding as a quality childcare service. Working on behalf of its 2,600 childminder members, SCMA helps to improve the wellbeing and outcomes for Scotland’s children and aims to influence policy to ensure that it is informed by...


  • Hamilton, South Lanarkshire, United Kingdom Scottish Childminding Association Full time

    Childminding Development Officer (CDO) - 30 hours SCMA is a national Third Sector and membership organisation that promotes childminding as a quality childcare service. Working on behalf of its 2,600 childminder members, SCMA helps to improve the wellbeing and outcomes for Scotland’s children and aims to influence policy to ensure that it is informed by...

  • Finance Manager

    4 weeks ago


    East Kilbride, South Lanarkshire, United Kingdom Hutcheon Mearns Ltd Full time

    Hutcheon Mearns is delighted to be exclusively retained by a well-known Scottish brand to appoint a Group Finance Managerbased in East Kilbride. Our client is a well-known Scottish brand with a reputation for quality, sustainability, and innovation. It has sites based throughout the UK and boasts a diverse range of high-quality products, encompassing...