Freight Operations Assistant

3 weeks ago


Gateshead, United Kingdom MTrec Recruitment Full time

**The Rewards and Benefits on offer**:

- Full time and Permanent role.
- Competitive basic salary.
- The chance to work for an industry leading supply chain business.
- Monday
- Friday hours, only 8am-4:30pm.
- Great access to public transport links and accessible via main roads.
- Immediate starts.

**MTrec’s New Career Opportunity.**

**The Job You’ll do**:

- Review schedules and facilitate the release of customer’s sales orders and associated documentation.
- Commodity code / tariff code administration
- Facilitate the shipping of customer orders both domestically and international using couriers, freight forwarders, customer intermediary and customer portals.
- Assist with Customs Clearance
- Respond to queries for Contracts, Sales, Customer Services, Quality, Purchasing and Accounts
- Provide information and prepare progress reports as required by the management team.
- Export licensing and compliance
- Support activities that are required for UK government departments, including: Export Control Unit and Department for International Trade.
- Facilitate claims with couriers and freight forwarders
- Troubleshoot and resolve operational support issues.
- Record keeping and archiving
- Track process quality issues that prevent on-time delivery
- Support improvement programs for the continued development of the company Quality, Health, Safety &Environmental management system

**About You**:

- Well organised and strong administrative and IT skills (especially Microsoft Excel and Microsoft Office)
- High level of numeracy
- Excellent organisational skills, ability to multitask to achieve deadlines and targets
- Previous experience and understanding of customs processes such as: import/ export declarations, VAT, Tariff codes, commercial invoices, incoterms & harmonised tariff codes
- Be a self-starter and able to prioritise work by customer due date.
- Great customer service is needed along with strong communication skills.
- Problem Solving
- experience in domestic and international shipping
- Experience of courier / freight forwarder portals -UPS / FEDEX / EXPEDITORS / CEVA etc.



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