Customer Service Advisor

4 weeks ago


Redhill, United Kingdom Customer Management Resourcing (CMR) Full time

**Title: Customer Service Advisor**

**Salary: £22,000**

**Location: Redhill**

We are looking for a dedicated and customer-focused individual to join our team as a Customer Service Advisor for a major utilities provider, based in Redhill. As a Customer Service Advisor, you will play a critical role in ensuring that our customers receive excellent service and support, helping to maintain our reputation as a trusted utilities provider.

Key Responsibilities:

- Providing exceptional customer service and support to our customers
- Handling a high volume of customer enquiries, ensuring that each query is resolved in a timely and efficient manner
- Building strong relationships with our customers, responding to their needs and providing support and guidance where necessary
- Maintaining accurate and up-to-date records of all customer interactions
- Working closely with our team to ensure that we are meeting our targets and exceeding our customers' expectations

**Requirements**:

- Previous experience in a customer service role, preferably in the utilities industry, is preferred, although training will be provided
- Excellent communication skills, both written and verbal
- Strong problem-solving skills, with the ability to think on your feet and find solutions quickly
- A positive and can-do attitude, with a passion for helping others
- The ability to work well under pressure and in a fast-paced environment
- A commitment to providing exceptional customer service at all times

We offer a competitive salary of £22,000, as well as a range of benefits including pension, healthcare and company discounts. If you're looking for an exciting and challenging role in a major utilities provider, and you have a passion for helping others and providing exceptional customer service, then we want to hear from you

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location



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