Customer - Italian Speaking

**Customer Service Representative - Italian Speaking**

We are searching for an experienced Custoemr Service Representative - Italian speaking at our Aldridge, UK facility.

**Primary Duties and Responsibilities**:
Deliver high standards to ensure exceptional customer service standards and requirements:
Answer the telephone promptly and professionally;
Communicating effectively with the customer, delivering on your promises at all times;
Keeping the customer up to date;
Keep your working area organised and tidy;
Keep filing up to date;
Remain focused on accuracy of the inputting of data into the systems, striving for 100% accuracy performance;
Remain up to date with industry / product changes to support your customer service role;
Ensure accurate, timely and organised administration, preventing errors at all times;
Support and contribute positively to cross functional collaborative team working across RotoMetrics;
Striving for continuous improvements, putting forward suggestions to help improve further service levels;
Achieving set objectives and project work as and when required;
Support and guide fellow colleagues as and when required;
Adhere to health & safety procedures and company policy at all times;
Maintain high standards of housekeeping;
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

**Required Qualifications**:
Fluent in Italian language;
A minimum of one year’s administration and customer service experience;
Excellent customer service skills, with the ability to represent the company at a high standard;
A Level educated or equivalent is desirable but not essential;
Logical with high standard of numerical reasoning;
Background within engineering is advantageous;
Written communication skills with the ability to produce clear and concise reports;
Excellent oral communication, interpersonal and influencing skills with the ability to take a confident and diplomatic approach with staff, colleagues and customers;
Prioritise and work well under pressure, whilst ensuring accuracy and attention to detail;
Numerical and analytical skills with the ability to interpret data/information and produce in a clear and logical format;
Organised & keeps good order at work;
Proactive, innovative and creative approach

This role is permanent

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability or genetics.