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Post Office Counter Clerk

3 months ago

Telford, United Kingdom Midcounties Co-operative Full time

**About the role**:
As a valued member of our Post Office team, you will receive full counter training, plus ongoing training, and support.

Operational hours:
Monday - Friday - 09:00am - 17:30pm

Saturday - 09:00am - 13:00pm - *Subject to Location*

**As a Post Office Counter Clerk, you’ll be responsible for**:

- Providing excellent customer service.
- Complete and undertake regular compliance checks.
- Follow all policies, procedures, and cash management.
- Keep all area’s clean, tidy and adhere to all safety/security policies.
- Ensure punctuality and personal appearance standards are in line with the Society’s Uniform policy.
- Deal with customer complaints professionally and process in line with the Society’s complaints procedure.
- Required to ensure that all records are up to date, manage high volume posting activity and communicate with multiple clients and vendors.

**Who are we looking for?**:

- Excellent ability to provide customer service and a passion for customer care.
- Ability to listen, interact and communicate with different stakeholders.
- Confident and a friendly, approachable nature.
- Cash handling experience is desirable.

**What can we offer you?**:
Benefits that benefit you - we offer discounts on all ‘Your Co-op’ services, including Your Co-op Food, Your Co-op Childcare, Your Co-op Travel and more We believe that as Colleagues, you deserve to benefit from the goods and services you sell and provide each day, whilst representing us. You can see details about all discounts offered on the Reward and Benefits page

The cost-of-living crisis is putting pressure on us all. That's why we are now offering an enhanced discount rates to all Colleagues at Your Coop:

- 20% off Food shopping (usually 10% all year round rising to 20% on a pay day weekends)
- Holidays for less with up to £500 off Travel

Other benefits:

- up to 60% off Childcare fees
- equal wages regardless of the age
- Refer a Friend Scheme
- Paid time off for volunteering
- Colleague Support Fund
- GroceryAid Colleague Mental Health Support
- Ethical mobile and broadband deals
- Annual leave that grows with your career
- Full training and accredited development programmes
- Uniform

and many more

At Your Co-op you’ll experience a real sense of being part of a team and close community. We invest a third of our profits in our members and a third in our community support initiatives. As Fairtrade supporters, we strive to ensure that everyone involved in production is treated and paid fairly. Not only that, our strict food policies mean that everything you buy will always be ethical, sustainable, and top quality.