Student Casework Officer

3 weeks ago

Pontypridd, United Kingdom University of South Wales Full time

**Student Casework Officer**:
Job description

Academic Registry is looking to appoint a Student Casework Officer. This is an exciting role, which is critical in ensuring our student casework is effectively managed and administered.

You will work in partnership with faculties, professional services departments, and other teams in Academic Registry in the delivery of services.

This role is critical in ensuring student casework is effectively administered. You will act as the supporting officer for student complaints, student conduct and fitness to practise cases, supporting the Investigating Officer by providing advice and guidance on the University’s regulations and procedures and taking full and accurate notes and minutes. You will also service and clerk meeting and hearings, compile case files for the OIA, assist with drafting representation letters and produce Freedom of Information and Subject Access Request responses.

You will have excellent written and verbal communication skills and planning and organisational skills. You must be able to deliver work of a very high standard in a service area where attention to detail and the ability to prioritise and manage challenging deadlines is critical. Staff within the Student Casework Unit have to deal with sensitive and potentially distressing matters and, consequently, a high degree of emotional resilience is imperative.

While experience working in a Higher Education environment is desirable, this is not essential.

A flexible approach to working hours may be necessary, with some work occasionally taking place outside normal office hours.

Academic Registry is one of the University of South Wales’ (USW) professional service departments, delivering a range of key administration and information services for students throughout their studies, from enrolment to graduation. We also oversee the University's arrangements for academic quality assurance and enhancement and provide casework services for students.

This is a full-time permanent role. The University is currently operating a hybrid model of working; however, you will be expected to work on campus for part of the week. While the role will be based in Academic Registry at Pontypridd, you may also be required to work at the University’s other campuses at Cardiff and Newport.

Benefits on offer include 30 days’ annual leave plus bank holidays, a generous pension scheme and family friendly policies. A flexible approach to working hours may be necessary, with some work occasionally taking place outside normal office hours.

Our people are our most important resource. We aim to enable staff to develop careers within the Academic Registry and across the wider HE sector, offering developmental and career enhancing opportunities. We embrace the University’s Core Values and the Association of University Administrators ‘Professional Behaviours Framework’.

  • Professional Investigating Officer

    1 month ago

    Pontypridd, United Kingdom University of South Wales Full time

    Job description Academic Registry is looking to appoint a Professional Investigating Officer on a permanent basis. This is an exciting role, created to support our regulations and procedures for student casework, delivering professional investigation of cases. The role is critical in ensuring student complaints and conduct cases are investigated in line...

  • Student Recruitment Officer

    4 weeks ago

    Pontypridd, United Kingdom University of South Wales Full time

    **Student Recruitment Officer**: Job description The highly successful Student Recruitment Team within Future Students is seeking to appoint a_ Student Recruitment Officer to_ support its liaison activity with schools and colleges, and support recruitment activity for one of the University’s Faculties. Under the leadership of the Senior Student...

  • Tenancy Caseworker

    4 days ago

    Pontypridd, United Kingdom HAYS Full time

    Tenancy Caseworker - Aberdare/Merthyr + Pontypridd Your new company We are looking to recruit personable, organised and caring caseworkers. You will be an assistant with the tenancy support of individuals coming out of prison on the bail system. Improve the lives of service users by co-ordinating the provision of direct housing related support and housing...

  • Tenancy Caseworker

    5 days ago

    Pontypridd, United Kingdom HAYS Full time

    Tenancy Caseworker - Aberdare/Merthyr + Pontypridd Your new company We are looking to recruit personable, organised and caring caseworkers. You will be an assistant with the tenancy support of individuals coming out of prison on the bail system. Improve the lives of service users by co-ordinating the provision of direct housing related support and housing...

  • Senior Reporting

    1 month ago

    Pontypridd, United Kingdom University of South Wales Full time

    Job description Academic Registry is looking to appoint a Senior Reporting and Data Analysis Officer. This is an exciting new role, which is critical in delivering reporting and data services for Academic Registry. With experience of building reports for both operational and management information purposes you will be familiar with the extraction of data,...

  • Senior Student Recruitment Officer

    1 month ago

    Pontypridd, United Kingdom University of South Wales Full time

    Job description The highly successful Student Recruitment Team within Future Students is seeking to appoint a Senior Student Recruitment Officer to lead and deliver its activity with schools and colleges, and the University’s Partner Colleges. A key element of the role will be to maintain and develop key relationships with internal and external...

  • Subject Support Officer

    1 month ago

    Pontypridd, United Kingdom University of South Wales Full time

    **Subject Support Officer**: Job description The Faculty of Life Sciences and Education is seeking to appoint two Subject Support Officers that will provide individual, professional guidance to students allowing them to make an effective transition to higher education and to subsequently support them to succeed on their chosen degree pathway. Fundamentally,...

  • Information Assurance Officer

    4 weeks ago

    Pontypridd, United Kingdom University of South Wales Full time

    Job description The University of South Wales (USW) is one of Britain’s most exciting and ambitious universities. Innovative, thriving and sustainable, we work to build better futures for our students, our communities and our partners economically, socially and culturally. The Compliance Team is responsible for advising on and overseeing the...

  • Planning and Transformation Officer

    1 month ago

    Pontypridd, United Kingdom University of South Wales Full time

    **Planning and Transformation Officer**: Job description The post will be based in the Planning, Performance and Transformation team. The primary function of the team is to: - support the implementation of the University's strategy and plans, including leading the progress review and impact of the delivery; - support the delivery of the USW Transformation...

  • Senior Faculty Support Officer

    1 month ago

    Pontypridd, United Kingdom University of South Wales Full time

    **Senior Faculty Support Officer**: Job description The Faculty of Business and Creative Industries at the University of South Wales is seeking to appoint a Faculty Support Officer to lead on accreditation and compliance activities, carry out data analysis and lead a small team ensuring support to course teams. Supporting the Faculty Support Manager, the...

  • Salaried Dental Officer Band A

    2 days ago

    Pontypridd, United Kingdom Cwm Taf Morgannwg University Health Board Full time

    The Cwm Taf Morgannwg UHB Salaried Dental Service is currently looking to appoint a Band A Dental Officer for Community Dental Services (CDS). This is a 37.50 hour, permanent post, providing dental care in the Cwm Taf Morgannwg locality. The post will be based in Dewi Sant Hospital but the successful candidate will be required to work in clinics across all...

  • Static Security Officer

    2 days ago

    Pontypridd, United Kingdom Kingdom Services Group Ltd Full time

    Kingdom Services Group are a key partner to The University of South Wales , and we have a great opportunity for an SIA Door Supervisor Licenced Security Guard to join our award-winning Security Team, dealing with many staff, students and visitors on a daily basis. Where : Treforest, CF37 area (Own transport and full UK Manual driving...

  • Lettings Co-ordinator

    6 days ago

    Pontypridd, United Kingdom NEXA Properties Full time

    We’re on the lookout for a property superstar to join us here at NEXA and run the accounting side of the lettings! If you are highly motivated, customer-centric, and would like to be highly rewarded for your work, this could be for you! **Real estate/estate agent experience is essential!** We're looking for someone who has a keen eye for detail, great...

  • Nursery assistant

    4 weeks ago

    Pontypridd, United Kingdom TeacherActive Full time

    Nursery Assistant - Summer Work Start date – May/June/July/August, Rhondda Cynon Taf Rate of pay - £12.83 per hour Do you enjoy supporting children and developing children? Are you looking for an opportunity to grow and develop your skills? Are you looking for summer work alongside your studies? TeacherActive are looking for Nursery Assistants in...

  • Nursery assistant

    4 weeks ago

    Pontypridd, United Kingdom TeacherActive Full time

    Nursery Assistant - Summer WorkStart date – May/June/July/August, Rhondda Cynon TafRate of pay - £12.83 per hourDo you enjoy supporting children and developing children?Are you looking for an opportunity to grow and develop your skills?Are you looking for summer work alongside your studies?TeacherActive are looking for Nursery Assistants in Rhondda Cynon...

  • Nursery Assistant in Pontypridd

    2 weeks ago

    Pontypridd, United Kingdom TeacherActive Full time

    Nursery Assistant - Summer WorkStart date May/June/July/August,RhonddaRate of pay - £12.83 per hourDo you enjoy supporting children and developing children?Are you looking for an opportunity to grow and develop your skills?Are you looking for summer work alongside your studies?TeacherActive are looking for Nursery Assistants in Newport to work within a...

  • Nursery Assistant Assistant

    1 month ago

    Pontypridd, Rhondda Cynon Taf, United Kingdom TeacherActive Full time

    Nursery Assistant - Summer Work 83 per hour Do you enjoy supporting children and developing children? Are you looking for an opportunity to grow and develop your skills? Are you looking for summer work alongside your studies? TeacherActive are looking for Nursery Assistants in Newport to work within a lovely nursery to help support with young children....

  • Level 3 Nursery Assistants

    2 weeks ago

    Pontypridd, Rhondda Cynon Taf, United Kingdom TeacherActive Full time

    Nursery Assistant - Summer Work 83 per hour Do you enjoy supporting children and developing children? Are you looking for an opportunity to grow and develop your skills? Are you looking for summer work alongside your studies? TeacherActive are looking for Nursery Assistants in Rhondda Cynon Taf to work within a lovely nursery to help support with young...

  • Level 3 Nursery Assistants

    3 days ago

    Pontypridd, Rhondda Cynon Taf, United Kingdom TeacherActive Full time €13

    Nursery Assistant - Summer Work 83 per hour Do you enjoy supporting children and developing children? Are you looking for an opportunity to grow and develop your skills? Are you looking for summer work alongside your studies? TeacherActive are looking for Nursery Assistants in Rhondda Cynon Taf to work within a lovely nursery to help support with young...

  • Nursery assistant

    2 weeks ago

    Pontypridd, Rhondda Cynon Taf, United Kingdom TeacherActive Full time

    Nursery Assistant - Summer Work Start date – May/June/July/August, Rhondda Cynon Taf Rate of pay - £12.83 per hour Do you enjoy supporting children and developing children? Are you looking for an opportunity to grow and develop your skills? Are you looking for summer work alongside your studies? TeacherActive are looking for Nursery Assistants in...