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Environmental Services Supervisor

4 months ago

Tower Hamlets, United Kingdom One Housing Group Full time

**Environmental Services Supervisor**
We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs.

Our Environmental Services team is knowledgeable, skilled, friendly and we love what we do. We are passionate about the high quality of service we provide.

We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives, each and every day.

**Join our Environmental Services team as a Environmental Services Supervisor.**:
Housing sits at the heart of our organisation. We believe that everyone deserves a safe, secure, affordable home.

Environmental Services are a hub of customer-focused teams pooling our expertise to strengthen front-line operations. The Estate Services team provides a high quality, cost effective and responsive cleaning and grounds maintenance service, working closely with the regional housing teams, landlord services, residents, One Housing Group departments and external contractors.

We’re an organisation with strong values. We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve. These are what make us such a great team, working together as one to achieve our vision.

**The role**
We have a fantastic opportunity for someone to join us in the position of Environmental Services Supervisor in London.

**Salary**: £31,050 to £36,225 with a vehicle provided for work use
**Location**: A mix of office based and on site work in the E14 area, London
**Working hours**: 35 hours per week, with flexibility needed

Your responsibilities will include:

- Leading a team of approximately 20 cleaning and caretaker operatives
- Meeting with your team at the start of the day, organising work for the day and checking they have all the tools and equipment they need
- Performance managing your team, using one to ones and coaching so that they are the very best that they can be
- Carrying our mandatory training
- Manage HR tasks for your team, including absences, holiday etc.
- Monitor the CRM queue, taking ownership of cases relevant to your patch and proactively working on issues raised
- Be present on site, checking on standards, dealing with issues on site and supporting your team
- Effectively manage and oversee supplies of equipment and services
- Ensure that demonstrable value for money is central to all areas of service delivery.

**What you will need to succeed**
- Be a positive minded and pro-active person who enjoys working in a fast paced and dynamic environment
- Have a successful track record managing and leading operatives
- Have grounds maintenance, amenity horticulture and caretaking/concierge knowledge and experience
- Have an excellent understanding of health & safety relating to estates management (including fire safety, site safety, working at heights)
- Have a full current driving license,

**The offer**
- **Salary:£31,050 to £36,225**:

- **Your **holidays are important to us. **Take up to 28 days annual leave plus bank
- **Lean travel**. **Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues
- **Looking forward to your big bucket list trip? **You can buy or sell up to five days annual leave each
- **Get paid to do good. **We offer you two days off on full pay each year to volunteer in our
- **Well **done **With our colleague recognition programme you will know when you’ve done a #greatjob
- **Learning never **One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.
- **We’re **here for you. **Our employee assistance programme offers counselling and support for you and your family 24/7.
- **Stay book-smart. **Take up to five paid days off per year to study toward a relevant qualification.
- **Experience new things. **We offer you a career break after 3 years’ continuous service.

**About us**
As an organisation with a strong social purpose, One Housing works in some of the most diverse communities in the UK and our workforce reflects that. As of December 2021, One Housing merged with the Riverside Group, creating one of the country's largest housing associations, with more than 75,000 homes. This follows a shared recognition that we are better and stronger together; and that when we combine, we will be able to do more for our customers and the communities we serve.

At One Housing, our people are our strength which is why we work very hard to enable all employees to bring their authentic self to work. This commitment is reflected in our hybrid working policy, our diversity groups support network, our wellbeing initiatives and our employee benefits.

We understand that the different skills and experiences that our colleague