Day Residential Concierge

6 months ago

London, United Kingdom Savills Management Resources Full time

**Purpose of the Role**

The main purpose of the role is to maintain a presence on the front reception desk offering assistance to all personnel visiting and utilising the building from daily visitors to permanent tenants. Sustain a professional outlook to delivering an exceptional service and creating a lasting impression to all.

**Key Responsibilities**
- Ensure the highest standards in presentation at the property or properties are maintained at all times. Reception/Concierge area is kept clean, tidy and welcoming and to five star audit standards.
- Personal appearance is to be of a very high standard at all times. A courteous, professional, helpful nature must be displayed at all times. If a uniform is supplied it must be kept in an acceptable and clean condition at all times.
- To carry out duties in accordance with instructions by your FOH & Concierge Services Line Manager, Building Manager/Supervisor/RFM.
- To comply at all times with the concierge processes and procedures and standards of work assigned to the property or properties.
- Establish a professional working relationship with all of the staff, tenants and contractors of the property or properties and be the first point of contact for the building.
- Meet and greet all visitors reporting to the reception/concierge desk and maintain an accurate log of all visitors’ records.
- Manage on site booking requirements for key access areas, in and around the development.
- Handle and administer residents keys, making sure these are signed in and out on a daily basis in line with development systems and protocol.
- To answer the telephone and on-site intercom system for all tenant queries in a professional manner.
- To maintain and keep up to date accurate reception/concierge operations manual of reception/concierge processes and procedures both site/tenant specific and department.
- To maintain a physical presence at the reception/concierge desk it is not to be left unmanned at any time.
- To deal with all queries on site efficiently and professionally and as appropriate direct queries to third parties for action, ensuring the person raising the query is informed of the action taken, the expected outcome and the timeframe involved.
- To handle parcels and packages that have been delivered on a daily basis. Manage and administer residents deliveries and returns, via development systems and protocol.
- To carefully complete all log reports that may be required by the employer or the building manager.
- To conduct site walk rounds on a daily basis, all faults/maintenance and repairs reported to the development manager and to the relevant contractor. These reports passed over within the hand over log or appropriate system.
- Investigate faults and issues that arise within the development, this can be from leaks to fire alarms or bike theft. These reports have to be documented within the hand over log or appropriate system.
- The employee is not to undertake any task that may be a risk to their health and safety unless suitably trained.
- To assist other employed staff, residents and visitors in the event of an emergency.
- To comply with and ensure that the landlord obligation for health and safety and fire precautions are always met.
- To ensure that contractors arriving on site adhere fully, to requirements for contractor management and site H&S in line with the company and site procedures.
- It is the nature of work of SMR that tasks and responsibilities are, in many circumstances, unpredictable and varied. All staff are, therefore, expected to work in a flexible way when the occasion arises where tasks are not specifically covered_ _in the Job Description and have to be undertaken.

**Skills, Knowledge and Experience**
- Demonstrable experience of front of house concierge and delivering an exceptional customer service.
- Confident, articulate communicator - both orally and in writing; able to build relationships with all types of customer and client with a resolution focused mentality, creative in your approach.
- Able to work with autonomy and as part of a wider team
- Efficient in maintaining administration and record keeping electronically
- Demonstrable ability dealing with problems and challenges effectively.
- Good knowledge of Health and Safety regulations.
- Ability to work under pressure deadlines, able to prioritise and manage time effectively.
- Excellent IT skills, social-media awareness and up to date with new technology.

Working Hours - 12hrs shifts, 4 days on - 4 days off

38.5 hours (42 hours including break) a week on average

Salary - £25,943 per annum

Please see our Benefits Booklet for more information.

LI-DNS

  • Residential Day Concierge

    6 months ago

    London, United Kingdom Jackson Sims Recruitment Full time

    **Job description** Jackson Sims Recruitment are currently seeking a full time **Residential Day Concierge** for a permanent position at a luxury residential development in South East London. **Key Responsibilities**: - You will be responsible for the day to day security needs of the residential building as well as all communal areas of the building -...

  • Residential Day Concierge

    5 months ago

    West London, United Kingdom Jackson Sims Recruitment Full time

    **Job description** Jackson Sims Recruitment are currently seeking a full time **Residential Day Concierge** for a permanent position at a luxury residential development in West London. **Key Responsibilities**: - You will be responsible for the day to day security needs of the residential building as well as all communal areas of the building - Providing...

  • Night Concierge

    6 months ago

    South West London, United Kingdom Residential Living Recruitment Full time

    Residential Living Recruitment are looking for a Night Concierge to join a luxury residential development. You will be experienced in working night shifts, have health and safety knowledge and excellent communication skills. **Salary**:£24,000 - £26,000 per annum + Bonus **Job type**:Permanent **Shift pattern**: 4 Nights on 4 Nights off **Shift...

  • Residential Night Concierge

    6 months ago

    South West London, United Kingdom Residential Living Recruitment Full time

    Residential Living Recruitment are looking for a Residential Night Concierge to join a luxury residential development. You will be experienced in working night shifts, have health and safety knowledge and excellent communication skills. **Salary**:£24,000 - £26,000 per annum **Job type**:Permanent **Shift pattern**: 4 Nights on 4 Nights off **Shift...

  • Night Concierge

    6 months ago

    South West London, United Kingdom Residential Living Recruitment Full time

    Residential Living Recruitment are looking for a Night Concierge to join a luxury residential development. You will be experienced in working night shifts, have health and safety knowledge and excellent communication skills. **Salary**:£24,000 - £26,000 per annum + Bonus **Job type**:Permanent **Shift pattern**: 4 Nights on 4 Nights off **Shift...

  • Residential Day Concierge

    6 months ago

    West London, United Kingdom Jackson Sims Recruitment Full time

    **Job description** Jackson Sims Recruitment are currently seeking a full time **Residential Day Concierge **for a permanent position at a_ **small **_luxury residential development in West London. **Key Responsibilities**: - Your main objective is to welcome visitors, residents and contractors to the building and assist in any way you can - You must...

  • Residential Day Concierge

    6 months ago

    North London, United Kingdom Jackson Sims Recruitment Full time

    **Job description** Jackson Sims Recruitment are currently seeking a full time **Residential Day Concierge **for a permanent position at a luxury residential development in North London. **Key Responsibilities**: - Your main objective is to welcome visitors, residents and contractors to the building and assist in any way you can - You must ensure that the...

  • Residential Day Concierge

    6 months ago

    East London, United Kingdom Jackson Sims Recruitment Full time

    **Job description** Jackson Sims Recruitment are currently seeking a full time **Residential Day Concierge **for a permanent position at a luxury residential development in East London. **Key Responsibilities**: - Your main objective is to welcome visitors, residents and contractors to the building and assist in any way you can - You must ensure that the...

  • Residential Day Concierge

    6 months ago

    South West London, United Kingdom Jackson Sims Recruitment Full time

    **Job description** Jackson Sims Recruitment are currently seeking a full time **Residential Day Concierge **for a permanent position at a luxury residential development in South West London. **Key Responsibilities**: - Your main objective is to welcome visitors, residents and contractors to the building and assist in any way you can - You must ensure...

  • Day Concierge

    5 months ago

    London, United Kingdom Jackson Sims Recruitment Full time

    Our client is currently looking for an experienced Residential Concierge to join the team at a residential development based in Central London. Shift pattern is 4 on, 4 off, working from 7am-7pm. **Position**:Day Concierge **Location**:Central London **Salary**:£28-30,000 per annum **Shift Pattern**: 4 on 4 off, 7am-7pm **Key Responsibilities**: - You...

  • Assistant Head Concierge

    6 months ago

    London, United Kingdom Concierge Full time

    COMO Hotels and Resorts are an award-winning, family-owned group of 15 hotels and resorts worldwide; each one different to the other but sharing the same heart: a deep commitment to holistic wellness, exceptional nutrition-rich cuisine, and inspiring destinations that honour the spirit of place. COMO Metropolitan London is an inner city property stripping...

  • Day Concierge

    4 weeks ago

    City of London, Central London, United Kingdom Abbatt Property Recruitment Full time

    Senior Day Concierge - High-End Residential Development Location: Central City Salary: £29,000 per annum Holiday: 20 days annual leave Shift Pattern: 4 on, 4 off (8:00 AM - 8:00 PM)On behalf of my client, a prestigious high-end residential development in the heart of the city, we are seeking an experienced Senior Day Concierge to ensure an exceptional,...

  • Day Concierge

    3 weeks ago

    London, United Kingdom CV-Library Full time

    Luxury Day Concierge- Full time- permanent New Opening The Opportunity: An award winning property management company are looking for luxury Residential Concierges for their iconic private residential development in Central London. The building is an incredibly prestigious development in an exclusive location, offering high-tech, state-of-the-art and fully...

  • Residential Day Concierge

    6 months ago

    London, United Kingdom Jackson Sims Recruitment Full time

    **Job description** Jackson Sims Recruitment are currently seeking a full time **Residential Night Concierge **for a permanent position at a luxury residential development in Southeast London. **Key Responsibilities**: - Your main objective is to welcome visitors, residents and contractors to the building and assist in any way you can - You must ensure...

  • Day Concierge

    7 days ago

    London, United Kingdom Search Full time

    Luxury Day Concierge- Full time- permanent New Opening The Opportunity:An award winning property management company are looking for luxury Residential Concierges for their iconic private residential development in Central London.The building is an incredibly prestigious development in an exclusive location, offering high-tech, state-of-the-art and fully...

  • Day Concierge

    6 months ago

    London, United Kingdom Park Place Recruitment Full time

    We are looking to recruit experienced full time Day Concierge based at a prestigious residential development. Shad Thames is the perfect location, adjacent to historical Tower Bridge along the banks of the River Thames. This is a landmark development offering 24 hour concierge, access to the landscaped communal garden and a private membership on-site gym &...

  • Day Concierge

    1 month ago

    Church End, Greater London, United Kingdom CV-Library Full time

    Day Concierge 7am to 7pm, on a 3 on 3 off rota South Woodford, E18 £28,000 Per Annum (depending on experience) Dynamic Day Concierge needed at this large residential development near South Woodford station. As a Day Concierge you will be responsible for the delivery of the highest levels of customer service to all residents and guests at the...

  • Residential Concierge

    2 months ago

    City of London, United Kingdom CV-Library Full time

    Residential Concierge - Central London - £30k salary, excellent benefits to include annual bonus. 25 days holiday. A prestigious Residential property, located in South Bank, London, are looking for a Residential Concierge to work on the Concierge Desk and Lobby, ensuring that immaculate service is provided. This will suit someone with experience...

  • Concierge

    5 months ago

    London, United Kingdom Concierge Full time

    COMO Hotels and Resorts are an award-winning, family-owned group of 18 hotels and resorts worldwide; each one different to the other but sharing the same heart: a deep commitment to holistic wellness, exceptional nutrition-rich cuisine, and inspiring destinations that honour the spirit of place. COMO Metropolitan London is an inner city property stripping...

  • Residential Concierge

    5 months ago

    London, United Kingdom First Port Full time

    **Job description** Are high standards second nature to you? Do you love people and making guests smile everyday knowing you have delivered outstanding service? Do you want to be part of something different, working with the best? We are currently recruiting for a Residential Concierge for a luxury development in the Putney Bridge area. As Residential...