Claims Technical Excellence Manager

3 weeks ago


York, United Kingdom Claims Recruitment Services Full time

**Claims Technical Excellence Manager**

**York**

**Negotiable Salary + Excellent Benefits**

We are currently recruiting for a Claims Technical Excellence Manager on behalf of our client, one of the leading brands in the UK insurance market.

The role will involve building a market leading 1st line control environment that provides true value to the function, ensuring customers and clients are receiving a market leading claims service.

You will also act as an ambassador for Claims, representing the function at relevant quality assurance and governance committees, wording forums, and underwriting feedback sessions.

**Key Responsibilities**
- Devising, maintaining and improving the delivery of the UK Claims Peer Review Programme across all departments. This includes sampling, reporting, leakage tracking, file reviews, issue logging, issue tracking and closure.
- Completing a proportion of the peer reviews to reduce the burden on frontline teams.
- Undertaking 2nd Reviews to ensure the competency and accuracy of front line QC checking and management of issues arising from the reviews.
- Running monthly QA oversight sessions with Heads of Claims and Team Leaders to feedback on current performance, trends and issues.
- Undertaking data analysis (i.e. claims trends, customer feedback, etc.) to agree a programme of deep dives, in order to assess both operational processes and technical claims handling effectiveness.
- Ensuring a robust feedback loop with Underwriters to drive improvements in overall service and profitability.
- Working with Operations, MI and business stakeholders to assist with the development and resolution of key systemic issues being driven by ineffective systems, lack of reporting oversight or poor processes.
- Support the development of training plans.
- Interaction with external suppliers.

**Key Requirements**
- 3+ years of claims experience with experience of different types of claims, particularly Property and Casualty.
- At least one of the following professional qualifications - Solicitor, CILex, ACII or CILA.
- Demonstrable knowledge of QA and/or quality management techniques and standards, along with experience of acting as an independent reviewer/tester.
- Experience of delivering a robust QA framework that delivers value to the business, enhances proactive risk management, and delivers great customer outcomes.
- Excellent communication and negotiating skills.
- Strong report writing skills.

**Keywords**: Technical Excellence Manager; Quality Assurance; Claims Quality Assurance; Quality Management; QA; Property Claims; Casualty Claims; Specialty Claims; Peer Reviews



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