Temporary Customer Service Advisor

3 months ago

South Gyle, United Kingdom Cross Resourcing Full time

Our client, a leading Scottish based independent charity are looking for a Temporary Customer Service Advisor to start ASAP

The team exists to inspire people to visit sites across Scotland, grow memberships and drive donations to support the great work our client does throughout Scotland.

You will provide excellent service and care to the supporter network, which includes donors, members and visitors, supporting with any questions, queries and membership related enquiries.

**Role Responsibilities**
- Manage customer data in accordance with GDPR and PECR regulations and be proactive in ensuring data is up to date and accurate
- Provide support to the Supporter Care Manager, CRM manager and other internal departments with time-critical, data sensitive tasks
- Log all interactions with supporters in the CRM system and where appropriate passed on to the relevant department(s)
- You will process payments from supporters using an online payment system via the phone or by processing cheques.
- Manage refund requests and payment enquires
- Manage all enquiries and complaints raised by supporters and proactively seek satisfactory and timely resolutions
- Manage all administration tasks to service supporter relationships including processing memberships, gift aid, direct debits, data cleaning and consents

**Key skills**
- Experience of working in a customer or supporter (Charity) role
- Experience of using Microsoft Dynamics CRM or any CRM database system
- Administration experience and a confident user of Microsoft office systems
- Enjoy working with people and take pride in finding solutions
- Strong communication skills (both written and oral)

**Benefits**

£10.22 per hour

This is a full-time role based to the West of Edinburgh. 9am and 5pm.
1-2 days working in the office, 3 days WFH.

**Next Steps**

**Equal Opportunities**

Cross Resourcing are committed to equality of opportunity for all applicants. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

**Job Types**: Full-time, Temporary contract
Contract length: 3 months

**Salary**: £9.22-£10.22 per hour

**Benefits**:

- Work from home

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location

Reference ID: TCSA-1

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