Commercial Administration Executive

We are currently recruiting for a Commercial Administration Executive based in Smethwick to provide support to UK and Ireland Customer Service Team and will deal with internal and external customers. In this role you will work with the Commercial and Operations teams to provide exceptional customer service, updates to customer orders accurately and on-time.

**Main Duties and Responsibilities**:

- To co-ordinate the day-to-day sales & service support activities including equipment sales order processing, generation of production orders, consumables & spare parts sales order processing, repair quotations, order acknowledgements and customer invoicing.
- To manage the customer's commercial relationship and ensure order vetting and customer screening is consistent with agreed guidelines for Credit Management.
- To manage the internal order book, repair quotations, contract base updates, warranty updates, contract additions/deletions and customer invoicing.
- To liaise with customers and colleagues on all aspects of order placement and planned delivery, quotations or repair timescales.
- To liaise with existing and new customers for consumables requirements and processing of orders through to delivery.
- To support & plan Customer Projects and Installations to optimise the resources utilisation.
- To facilitate and manage contract, project and chargeable repair invoicing.
- To expedite, progress or escalate any issues arising in accordance with agreed procedures.
- To manage invoice queries, returns, complaints and credits in a timely manner.
- To maintain registers, records and files in all forms to support commercial activity.
- To support other team members in all areas delivering outstanding customer service to internal and external clients alike.
- To assist in the training of new team members as and when required.
- To make a positive contribution to the process of continual improvement in customer service delivery.
- To provide an outstanding level of customer service and to develop client and customer relationships in order to maximise business.
- Any other duties deemed appropriate to ensure the achievement of wider customer service objectives.

**Required Skills**:

- Experience of order processing, generation of production orders and customer invoicing is essential
- Experience of credit management is essential
- Experience of booking repair quotations is highly desirable
- Experience of scheduling workforce is desirable

**Working Hours**:
Monday - Thursday 09:00 - 17:00, Friday 09:00 - 16:30

**Salary**:
£23,000

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